Wyndham Garden Wichita Downtown

Daniel Jensen 4 months ago

There were several problems with the room upon check in. 1. The door would not securely close without a lot of effort 2. The wall by the bed was really dirty- dried chunks of something. 3. There was food left in the fridge. 4. The shower drain was slow causing a several inch deep pool to form during the shower. I got a text upon check in welcoming me and asking that I let them know if they can help. It took more than an hour for a response and then it was only the food in the refrigerator that was addressed. It was clear from all of our interactions during the 4 night stay that the hotel was not staffed appropriately overnight. I gave the staff the opportunity to address the concerns the next morning- and to be fair they did move us to another room which did not have the same issues. It was clean and everything functioned satisfactorily. The AC was noisy and smelly when first turned on but after it ran for a bit it settled down. This hotel is listed as a 3 star. I think that is not accurate. This is a very good TWO star hotel. The facility is a little run down. Lots of wear marks on furniture, walls, elevators etc. It is clean (after moving to the new room) and quiet and the beds were comfortable. The price definitely reflected the quality. If listed as a Two star hotel it would have been within expectations. Breakfast was standard but it was exactly the same each day. They are using propane space heaters in the space so the lobby always has a bit of a weird exhaust smell to it. Housekeeping did NOT come at all during our stay. There was no policy listed so I don't know if that was intentional or not. We did end up running out of toilet paper and toiletries so it would have been nice to have the room stocked at least once in our 4 night stay. The neighborhood around the hotel is sketchy. There were a lot of people walking around seemingly unhoused. I was solicited for money more than once. That being said there were not any safety issues and the proximity to downtown and the Century II convention center was OUTSTANDING.

serena springer 3 weeks ago

We stayed for two nights, and while the exterior and lobby looked nice, the room itself was very disappointing. There was no overhead light, the bed sheets had burn holes and stains, and the towels had yellow and brown stains on them. We even requested fresh towels from the front desk, but the replacements were stained as well. The bathroom had a musty smell, and there was no shampoo provided in the room. The staff was friendly and accommodating, but unfortunately the condition of the room overshadowed the positive service. I wouldn’t recommend staying here for more than one night.

Chuck King a month ago

They will give away your room. I showed up last night for my reservation which had already been charged to my credit card. The man behind the desk said "sorry, you didn't show up by 1am and it's 1:20am so we rebooked your rooms already". Mind you, I have my elderly father in a wheelchair behind me because we are driving cross country to move him to a new assisted living facility. I did not get a phone call or an email warning me about losing the reservation and none of the fine print while booking mentioned anything about a 1am deadline. I was told there was nothing he could do and I would have to leave. Since it is the weekend of Wichita River fest, literally every single other hotel was fully booked. We had to get back in the car and drive another 2.5 hours to find a hotel with vacancy. I can't believe the lack of care or compassion for a family showing up WITH A RESERVATION and being sent away. I've never experienced something like this.

MariCruz Medina a month ago

PLEASE DO NOT STAY HERE! The building is poorly maintained and dirty. The location is fine but the area feels unsafe. There are a lot of unhoused people wandering at night. I have no issue with this, but when a homeless man followed us into the hotel from the parking lot I became worried about safety and security. Very little seems to be done to prevent people from wandering in at night. We ended up leaving after about 10 min of seeing our room. Paint was peeling and chipping from the ceiling, there were holes in the wall where pictures were missing (stolen or purposely taken down to prevent stealing?!). The bedsheets looked dirty and the air felt muggy and stale. Overall BAD feeling. The only good thing I can say is that the front desk guy was nice. However, when I told I couldn’t stay he didn’t seemed surprised at all. So yeah…just pick somewhere else!

Dr Edmond a month ago

This hotel has so much potential, but unfortunately it feels extremely neglected and poorly maintained. The room was noticeably dirty — the sheets, doors, and bathroom all felt unclean and uncared for. It honestly seemed like nobody is paying attention to basic upkeep. I would not stay here again, even with a partial refund. Thankfully it was only for one night. While it’s technically close to downtown, being on the other side of the freeway made the surrounding area feel much sketchier than expected.