Drury Plaza Hotel Columbus Downtown

Kaitlynn Verhoeve 3 months ago

My husband and I stayed here last weekend. We are huge Drury fans and have stayed at several locations but this hotel is a step above the rest of them. The building and rooms themselves are lovely and the renovations have the place looking quite modern but what really sets this location apart is the staff. We have never had such excellent customer service from every single staff member we encountered over our stay. This isn't to say we've had bad customer service elsewhere- the employees here just truly go above and beyond to make the Drury as welcoming as possible. NaTaylia at the front desk is an absolute ray of sunshine! We had an issue with the first room we were assigned and unfortunately they were sold out of comparable rooms but Candice went above and beyond to make up for us needing to move to a smaller room. I cannot say enough good things about how kind and accommodating she was!! We were in town to see two Blue Jackets games so we missed out on the kickbacks but the staff at the bar and restaurant were all great! The food exceeded our expectations there as well. The hotel is also in a great location. The nationwide arena and several bars/restaurants are all within an easy walking distance. We will definitely be back!!

Kelley Barnes 2 months ago

Our stay was quite nice overall. Staff was extremely friendly, the room was clean and comfortable. The biggest downside was the elevator situation. This is a decently larger hotel, and there are only 2 elevators. We stayed on a Saturday night, and it seemed quite busy. We were often waiting several minutes for the elevator to reach us, and more than once the elevator was already packed full of people and we had to wait for the next one. Otherwise, we enjoyed our stay here. Breakfast was good, parking in the attached deck was simple, and the location was perfect for our needs.

Anna Gruenthaner 2 months ago

My friend and I stayed here recently for a concert and it was so convenient! Walking distance to nationwide arena!! Joshua and Natayla at the front desk were particularly kind and helpful! I am a wheelchair user and had a very easy time navigating the handicapped accessible room! Check in and check out was seamless and the breakfast was very good! Will definitely be back!

Aubrey Payne a month ago

My husband and I just had a wonderful 4 night stay at the Drury. All of the staff was so nice, helpful and accomidating. The rooms were very clean and the breakfast was very good. Theres a convention center connected to the motel that had restaurants and a little store. We're planning on returning to the Drury for any future visits to Columbus!

Brandi S. 4 months ago

Pleasantly surprised! I was extremely impressed with the cleanliness of this hotel. I don't like staying in hotels at all but I felt very comfortable here. The staff we encountered were very nice and helpful. Great place to stay if you have an event at the convention center. The breakfast and dinner options were good. The on-site parking is nice but the spots are extremely small. I would highly recommend!