Holiday Inn Express & Suites San Antonio West-Seaworld Area by IHG

Amaya Perkins a month ago

We absolutely loved our stay! The staff went above and beyond to make us feel welcomed and at home from the moment we arrived. Everyone was so kind, attentive, and genuinely caring — it felt more like staying with family than at a hotel. This is the perfect place for families visiting SeaWorld! The location is super convenient, just the right distance from the park, and the price was amazing for everything included. The indoor pool was a huge bonus for letting the kids burn off extra energy after a long, exciting day at SeaWorld. The rooms were spotless, comfortable, and very well maintained. As a parent traveling with a busy little escape-artist toddler, I also appreciated how safe and secure everything felt. There was always staff around and someone keeping an eye on things, which made me feel much more relaxed during our stay. I would absolutely stay here again and highly recommend it to any family planning a SeaWorld trip!

Jennifer Martineau 5 months ago

Overall the hotel was very nice. Front desk is not staffed 24 hours a day and may need to call a day ahead for check in. Hot tub wasn't working when we were there. Breakfast was good. Rooms were fine, tile was broke in shower. Location was great for what we needed. Staff was very friendly!

Tiffany Gonzalez 4 months ago

If I could give 0 stars I would. This hotel is not what they make it seem online. The photos are NO WHERE near what they promote. Breakfast was the worst breakfast I ever seen. The La Quintas have better looking breakfast than this supposed high end hotel. 2nd housekeeping just walks in when your clearly say your coming to answer the door. And if you have kids this is definitely not a place for you. My child had an upset tummy and threw up on the bed (no where on the mattress). I cleaned the sheets as best as I could with wipes. Went downstairs and told the supposed manager. He gave us clean sheets and a bag to place the linens. Only to be charged $150 hours after we have checked out. According to the manager housekeeping said it was poop and had to throw away the linens. When I called to dispute this the supposed manager said he spoke with the night person and was told the child had threw up on the carpet. How your figure when he’s the one who gave us clean sheets? So yes definitely NOT family friendly.

TheAndrewRobi 2 months ago

My girlfriend and I always have a great stay. Front desk is very friendly and accommodating. Whenever there is an issue (which is rare) or we need anything for the room they are quick to address it. The pool and hot tub are nice as well. We will definitely keep coming back to this location.

Joann Trevino 3 months ago

Me family came in to visit and had an amazing stay at this location. The rooms were clean, spacious and beds were comfy. Breakfast has lots of options. Staff and mgmt were friendly and helpful. We had an amazing stay and staff made us feel very welcomed. I will definitely recommend and will be staying at this location on our next visit!