Holiday Inn & Suites San Antonio Northwest by IHG

Jaden Elm a month ago

Check in was so easy with a reservation! I was able to get my room quickly and had absolutely NO complaints. They have an outdoor pool & hot tub. Breakfast is served from 6-9am. You do pay for the buffet but it was soo worth it. You can add it on to your total cost when you first arrive or they will write you a ticket and you can pay at checkout! My room was spacious and super clean. The buffet had a variety of hot and cold food. The staff were all extremely nice and helpful!

Danielle Villarreal 5 months ago

Only stayed one night. They upgraded my room for no charge and gave me a very spacious suite. The hotel and room were nice and clean. The location was in an excellent location for my needs. The water pressure was great, but the water temp wouldn't get hot enough for my liking. The wifi also wouldn't allow me to connect my Firestick up to the tv.

Suyapa Elizabeth Aguilar 4 months ago

Very disappointing experience. When we arrived, there was no one at the front desk, and we were left waiting with no explanation. A hotel should always have someone available at reception. When a staff member finally showed up, his attitude was tense and unwelcoming. Every time we approached the desk, he seemed irritated and confrontational. Instead of resolving concerns professionally, the situation escalated unnecessarily, and police involvement was even mentioned — which was shocking given that we were simply paying guests expecting basic service. Management should seriously review how guest interactions are handled. Hospitality requires professionalism and respect, and unfortunately, that was not our experience here. I would not recommend staying at this property. Very disappointing experience. When we arrived, there was no one at the front desk, and we were left waiting with no explanation. A hotel should always have someone available at reception. When a staff member finally showed up, his attitude was tense and unwelcoming. Every time we approached the desk, he seemed irritated and confrontational. Instead of resolving concerns professionally, the situation escalated unnecessarily, and police involvement was even mentioned — which was shocking given that we were simply paying guests expecting basic service. Management should seriously review how guest interactions are handled. Hospitality requires professionalism and respect, and unfortunately, that was not our experience here. I would not recommend staying at this property. His name was Steve and his manager never knew was happening

debbie harlin 3 months ago

Oh brother the check in guy was awful!!! I had a reservation and I am a rewards member. He asked to see my driver's license and credit card. He said there was a problem with my reservation. The name on my reservation didn't match my driver's license...I said what? I had my room reserved with my nickname Debbie...not my legal name Deborah???!!!??? I assured him it was me. Then he made me spell my given first name. The room was pretty clean. The curtains were open highlighting the bed...you could see shadows of the divers in the bed. The mattress in room 401 felt more like a box springs. It was worn out and hard. The curtain was so old it had a large hole shredded in it. The black out screen was sun rotted and torn up. There were 2 TV's in the suite but only 1 remote that worked. The phone in the room wasn't connected to the wall. All in all this room needs some love. Checking out I stopped to tell the desk about the problems in the room. The young man in the yellow t shirt really didn't want to hear it and after 3 year's I adked him if he would like to write them down and he said not really! San Antonio you have bad customer service.

Jazsymin Davis 3 months ago

Great location but horrible rooms! Love the variety of restaurants and stores that were within 5 minutes of the hotel. But I’m more concerned about where I lay my head. I booked a 2 room suite with 2 queen beds with a pull out mattress. The pull out bed was horribly stained. The tub drained so slowly after a running a shower, the water would be up to your ankles. We moved to a downgraded accessible room and it wasn’t much better. The sink next to the microwave had something so gross in it even the maintenance man was disgusted. He said they would come back to snake the sink so it drain but they never did. I really needed that sink to clean out my baby’s bottles. I didn’t want his bottles to even touch the sink! They need some MAJOR plumbing done and to replace some of the gross, stained furniture.