Riverwalk Plaza Hotel

JS1 Construction 6 months ago

We stayed at Riverwalk Plaza Hotel in San Antonio to celebrate our 14th wedding anniversary, and what should have been a special trip turned into a very upsetting experience. The front desk attendant, Gabriel, was polite and attentive, but that is the only positive part of this review. ​ On the morning of checkout, we discovered that my husband’s custom wedding band was missing from our room. He never takes it off when we are out (only when we go to sleep) so we knew it had to have gone missing in the room. We tore the room apart searching for it and reported it immediately at checkout. The front desk told us housekeeping would look for it, but we heard nothing back. ​ By Tuesday (several days later), there was still no follow‑up, so I called and asked for the general manager. After I explained the situation, he told me he would check the room key logs and the hallway cameras (there is a camera right next to our door) to see if anyone besides us had entered the room. He also said he would call me back before the end of the day. We had no room service at any point during our four‑night stay, so verifying access to our room should have been simple. ​ Since that call, I have phoned multiple times and left messages for the general manager, and he has never called me back. The combination of a missing, irreplaceable wedding ring and management’s complete lack of follow‑through or concern is deeply troubling. If you value your belongings and expect basic accountability from hotel leadership, think very carefully before booking at this hotel.

Miguel Castro 6 months ago

Very very nice hotel and great experience overall. I booked 3 nights using Expedia (watch out as this can be risky!) and luckily everything went well. We arrived before the 4:00 pm check in time but still offered to keep our belongings before we got our rooms. The valet costs almost $40 for a whole day, which is a little pricey compared to the available parking lots and public spaces outside - definitely not as safe as keeping the car inside the hotel. The coffee at Niche is amazing (close to the lobby) and so is the bakery. The food at the Gavel (restaurant) is good for a quick breakfast/bite before walking around. Location is great, just steps from the river walk and super close to San Fernando Cathedral. Finally, the rooms are nice and for the price, excellent. When I thought having a pool close by was a problem, I found a white noise machine in the room that helped a lot - so overall, super recommended!

triangels 2 months ago

The quick review. Stay away. Not because the property isn’t good and located, but the management is horrendous. I booked two nights for an anniversary, and wish we stayed elsewhere. Get to the room the refrigerator is frozen over needs to be replaced. Take a shower to find out that the intake cover for the exhaust fan is fully lint fired and you cannot shut the door or it’s total fog of steam. And the soap dispensers are having to be re-glued with double tape on the walls and they fall off. Yet that’s just the beginning! We were on a two day stay for an anniversary and certainly wanted service to our room and requested service to the room with a marker on the door however, when we returned to our room, the second day they only brought towels no floor sweep note emptying of trash, no and fresh sheets, especially. When I requested that evening to have service come and turn our bed with fresh sheets they said they would bring our sheets and allow us to change them. When I contacted the general manager the next day, he was extremely rude and I will post a link here to our conversation that I recorded. Unbelievable do not stay here.

Danny G 5 months ago

⭐⭐⭐⭐⭐ Kate, the hotel manager, provided truly outstanding customer service. She assisted me with a situation and went above and beyond to ensure it was resolved smoothly and professionally. Her responsiveness, care, and attention to detail made a huge difference, and I genuinely felt valued as a guest. This is a beautiful, luxury hotel, and thanks to Kate’s time and efforts, I’m very much looking forward to staying here very soon. Thank you, Kate, for your exceptional service! -Michael Guerrero

Montie Greenwood a month ago

Where to start.? First thing was that they can't park my truck, too long then it was to big. Lady i talked to on the phone said it would be fine not so. Then I had them try to get my a/c to get to 68 no go for 2 days so moved to another room same issue with a/c. They advertise safes in the rooms they are there but neither one of them worked and front desk openly admitted they knew of the problem. They offered one at the front desk, Who wants that??? Terrible place i will never be back.