Delta Hotels Phoenix Mesa

Ryan Kao 4 months ago

Had a very pleasant business stay. The staff at the hotel are incredibly professional, friendly, and helpful, even with receiving large and heavy packages at the front desk. I've had worse customer service and treatment at 5-star luxury hotels. In fact, my experience here was of one of the best run hotels I've seen regardless of price category. Will definitely be staying here for follow up trips.

Yoon Lee 2 weeks ago

Larger than expected, with a beautiful pool area and well-maintained landscaping. Parking was challenging due to tour buses, and the surrounding area felt a bit deserted at night. Breakfast was offered as either a buffet or a la carte. Overall, a pleasant stay.

Donald Duck a month ago

Danielle 1 and Danielle 2, plus Jon were great at check-in and handled every request I made. This is by far the best hotel in the East Valley there is!! Great rooms, beds, pillows and exceptional service. Right by downtown with a plethora of restaurant choices. Wouldn't stay anywhere else in this area...Enjoy!

Tyler Higgins a month ago

We stayed 5 nights at $1,100+ to celebrate our one-year anniversary, my birthday, and my wife's master's degree graduation. The staff were genuinely kind — they left cheesecake and wine when they learned what we were celebrating, and did their best to help after our first sleepless night. That meant something. But the room itself was not what a Delta by Marriott should deliver at this price: • Wallpaper was separating and peeling at the seams throughout the room • Couch had visible damage • Lamp shade was damaged • Only one light switch in the entire room functioned • Soundproofing was essentially nonexistent — we could clearly hear hallway conversations and the guests in the adjoining room all night We lost sleep on a trip that was supposed to be a celebration. The staff's effort deserves recognition, but the condition of the room does not reflect the brand standard or the price paid. Update: The GM Janet Hof responded publicly and acknowledged the issues, stating items would be corrected or replaced. I appreciate that. However, the problems we experienced — peeling wallpaper, damaged furniture, a damaged lamp shade, only one functioning light switch, and no meaningful soundproofing — are not things that appear overnight. These reflect deferred maintenance in a room that should not have been offered to guests at $1,100+ for five nights, especially for a stay celebrating our one-year anniversary, my birthday, and my wife's master's degree completion. We have a case open with Marriott Guest Services and hope the follow-through matches the public response.

A Pearl a month ago

This hotel has been around for years and supposedly remodeled. They must have hired the cheapest and fastest contractors. Our room had peeling wallpaper on almost all of the walls and upon closer inspection I found MOLD under the wallpaper in the bathroom. It was obvious the bathroom flooded at some point and was just draped over with the wallpaper. The carpet in the hallway had a lot of stains and the hotel had the smell of “oldness” to it. The employees were very nice and friendly! Best part of our stay was the room service and food. Will not stay here again and surprised that Marriott owns it!