DoubleTree Suites by Hilton Hotel Anaheim Resort - Convention Center

Marie a month ago

Great hotel. The front desk workers are amazing and very friendly. Angel and Curlessa were amazing at night when I checked in. They were super nice to everyone who came up to the desk. As a FOM, this was an amazing thing to see as I walked in. Definitely my go-to hotel from here on 🧡 the room was clean, and I won't say the number but I'll definitely request this room from here on out if it's available. It was quiet. Roomy. Great view of the fireworks from Disneyland too.

Auburn Trading Card Show a month ago

⭐⭐⭐⭐⭐ ABSOLUTELY OUTSTANDING ONE OF THE BEST HOTEL EXPERIENCES OF MY LIFE! I have stayed at many hotels over the years, but my experience at the DoubleTree Anaheim was truly exceptional from beginning to end. The moment I arrived, I was welcomed by Curlessa, and she immediately set the tone for what hospitality should look like. Her personality was warm, genuine, professional, and absolutely contagious. She made me feel less like a guest and more like family. In a world where great customer service is becoming harder to find, Curlessa reminded me that it still exists. What impressed me even more happened a few days later. While I was in the lobby, I witnessed a customer speaking to Curlessa in a very rude and disrespectful manner. Most people would have become frustrated or reacted emotionally. Not Curlessa. She remained calm, composed, professional, respectful, and handled the situation with a level of grace that was truly remarkable. I was honestly amazed. That moment alone showed me her character and professionalism. When it came time to check out, I had the pleasure of speaking with Fredy. What an incredible employee! He was friendly, welcoming, and took the time to recommend several amazing local Mexican restaurants that ended up being some of the highlights of our trip. His kindness and willingness to help went far beyond what anyone would expect. The truth is, every staff member I encountered during my stay was fantastic. The hotel was clean, comfortable, welcoming, and operated by a team that genuinely cares about people. DoubleTree should be incredibly proud of employees like Curlessa and Fredy. In fact, if there were a global training program for hospitality excellence, Curlessa should be one of the faces of it. She represents everything a world-class hotel employee should be. Give that woman a raise! She is not only an asset to this hotel she is an asset to the entire DoubleTree brand. Thank you to the entire team for making our stay unforgettable. We will absolutely be back, and I will be recommending this hotel to everyone I know. Five stars isn't enough. If I could give ten stars, I would.

Adhikari Family 4 months ago

I wanted to reach out to you to highlight the following staff Paula; Fredy; Christopher; Angel; Stephanie; Jose; Maria; Curlessa. They went above and beyond to help my family to have an exceptional stay. They were knowledgeable and provided amazing customer service from the check in to check out. This is something that should be recognized and rewarded especially now because so many other places lack this exact quality in their front desk staff. I extended my stay because of their hospitality and will recommend the hotel to others and will be staying here next time I am in town.

Jay 4 months ago

We stayed here for easy walking distance to the Anaheim Convention Center for a cheer competition. The hotel seemed a good balance between price point and location. If you are looking for a hotel with easy access to the convention center or Disney, you could do a lot worse--can't fault the location. My biggest problem with the hotel was the quality of the room and beds. We certainly weren't expecting luxury--the hotel itself is probably what I would call a 3 star. The room was just dreary and dank--everything was really old from the un-sittable stiff couch to the tired mattresses that were worn in and indented. They REALLY need to get new ones. The pillows were really bad as well--zero fluff. We left a day earlier than planned because the room just wasn't comfortable and we couldn't sleep well. Also, we checked out the breakfast buffet--took one spin around and said no way are we paying for that. Plenty of good breakfast options in the surrounding area.

MJ Fitz a month ago

This location is a great price and about 1 mile from Disneyland entrance. I was disappointed there there is no longer a city bus and no hotel shuttle service from the hotel to Disneyland. We did take a car service for about $10 one-way. The room was great, clean and comfortable. The entire staff front desk, coffee shop. Housekeeping and restaurant staff were all very helpful and kind. The hotel is showing a little wear and tear, the in room phone did not work, the tub surround had a large repaired crack and the carpets in hall were getting a little thread bare. The bed and pillows were comfortable and we slept very well.