Hotel Fera Anaheim, a DoubleTree by Hilton

Jack L a month ago

Room is fine for the low price. On our first full day when we came back there was no housekeeping. We got in very late at night but the parking lot was completely full. We had to park on a driveway. The hotel deserves 3 stars. But we were very happy with their free cookies. They were so good! The cookies bumped up their score to 4 stars.

Timothy Dennison a month ago

My family and I were evacuated from our home due to a chemical incident at GNK Aerospace, and we stayed here while waiting for updates. What could have been a very stressful situation was made so much easier thanks to the kindness and professionalism of the staff. From the moment we arrived, every interaction was positive. The valet attendant was welcoming and directed us to self‑parking. The front desk team was friendly, understanding, and incredibly accommodating. They helped extend our stay multiple times as the evacuation timeline kept changing, and they handled everything with patience and compassion. We were originally quoted a much higher rate by the automated phone system, but once we spoke with the front desk, they applied an evacuation rate and later reduced it even further. They even retroactively adjusted the earlier nights and provided complimentary parking for our entire stay. Their generosity during a difficult time meant a lot. We stayed in two different rooms, both of which were clean, comfortable, and well maintained. Each room had the essentials, a small refrigerator, a large TV, and a coffee and tea setup. The second room also had a microwave, which was very convenient. The beds were comfortable, and everything worked well except for the USB ports in the first room, but the regular outlets worked fine. When we were finally cleared to return home, checkout was quick and easy, and the staff remained just as friendly as they had been throughout our stay. Overall, the entire team was professional, personable, and truly went above and beyond. Their support made a stressful situation much easier, and we are very grateful for the care they showed us.

Laurencio Ronquillo a month ago

I found to be fantastic. Service upon check in or valet or bar was superb. I saw mostly all of it remodeled. Great location. Easy in and out parking for a fee. I did have a problem with my room AC that was solved within 1 hr. Overall excellent value compared to similar hotels in similar location.

Irish Bloom a month ago

Our stay had a few challenges, especially with cleanliness on arrival and inconsistent housekeeping during our 5-night visit for me and my friend. Communication with management also took a bit longer than expected when we raised concerns. That said, the location was great and the overall atmosphere was really nice. We still had some enjoyable moments during our stay. With a bit more attention to cleanliness, consistency, and responsiveness, this hotel could be even better.

Regina Wood 2 months ago

Beware of assuming it is as it looks...Very slow check in and out process. You have to guide them and they still mess up. My company sent authorization 3 times a month before my arrival and after the 2nd time they confirmed. When I arrived it was not in the system. I had a copy and showed the authorization and they checked me in. I checked my card for incidental and they put the complete bill on my card without permission. No one seems to know what they are doing! My room had a/c constantly on and I froze for two nights before they fixed it. My first night i looked at the sheets and it was an unknown stain. I asked that they bring more sheets and clean the room in the morning. Cleaning staff made up the bed with the same sheets...I was furious. Spoke with staff that wrote all my issues and they finally cleaned the room my final night at the location. No concessions or apologies for incompetence. I should have ran when I was checking in and the inspector was there to question the manager on a complaint and violation. The place has potential, but is run by people that do not care. I was therefor a conference and am a vegetarian. My lunch and dinner was alway the same. Some cooked 3 types of bellpepper and one slice of squash and put it on a hard piece of bread. Utterly disgusting! Great place to go if you want to starve, freeze and get yourcard charge due to inappropriate billing.