Oakland Marriott City Center

Bree Amour a month ago

I used to enjoy this hotel a great deal more. The staff at the front desk was very friendly during my last visit but the bar staff was not. I was surprised by my experience there and hope they were tired and not selective about who they serve with kindness. Additionally, the ceiling of the room we stayed in was filthy. The restroom did not have a fan which made it uncomfortable during steamy and smelly moments. The hotel clearly needs an upgrade and will no longer be my first choice during visits.

Austin Beatty 3 months ago

Good central location. Being right next to BART, it was a great location for a concert at Oakland Arena without needing to drive/Uber. Getting into San Francisco and Berkeley were also super easy. There's lots of bus service nearby too. And BART can get you to either OAK or SFO airports. I know Oakland has a reputation, but we never felt unsafe in this area. Walked around a little bit to pick up food, head to the BART station, or visit the book store and video game museum across the street. Never any problems for us. A lot of the restaurants nearby seem to be closed on weekends (or just Sunday) though, so check hours. Rooms were nice, and there are some great views depending on your location (nice views of SF from the elevator lobbies). The Smart TV was a little glitchy at one point, but I had the same problem at SLC Marriott last week, so I don't blame the property. The food was above average for a hotel restaurant. Best hotel breakfast I've had in quite a while. Expensive, yeah a bit, but it's a hotel in a very high cost of living area, so it wasn't that bad. All the staff was friendly, and storing our bags for a few hours after check out was also easy and convenient. We paid $100/night less than similar hotels in San Francisco. Since we were visiting Oakland, SF, and Berkeley, this location worked out great and was a good value, didn't feel like we missed out at all.

Jemellee Manaoat 2 months ago

This Marriott is located downtown/City Center in Oakland. If you ever have an event to attend in the area this is a great hotel. I’m not gonna lie, the location is OK. If you’re not used to a busy city like Oakland, San Francisco, New York City etc, then you might think differently. Me, I love experiencing all downtown and city centers. This hotel is near a train station aka BART. You can hop on and off all the way to San Francisco. This is also near restaurants and small shops. Ambiance: it is a beautifully decorated with much Oakland and City vibes. I’m not sure when they were established here but it looks brand new. The rooms are clean and spacious. Service: it’s great. Walked up to the front desk and I was checked in within five minutes. There were a couple of people in line but, I hardly waited. There is a restaurant in the hotel and may I say you should order their five layer chocolate cake? It’s delish! This hotel also has a lovely event space. One con for some people might be that you can hear the music from the event from the lobby to the second floor. I didn’t mind it though. I’d stay here again. Note: parking fees are different whether you are doing self parking or valet. We chose Valet! Great service!

Raylette Johnson 4 months ago

Some staff do not have great customer service skills or common sense!!! The rooms are nice, had to ask for housekeeping twice, asked for creamer out of the M Lounge for my coffee and staff act like they good not get me some creamer so I had to get a manager who actually comprehended what I stated and she finally got me creamer for coffee...whew. I think more staff training is needed. Great views and Lonnie is amazing!!!

Rashidah Chisolm 8 months ago

My stay at the Oakland Marriott City Center was outstanding, thanks to the exceptional customer service. Danny at the front desk was absolutely stellar, kind, patient, and professional, even during a challenging check-in. The entire front desk team went above and beyond to make me feel welcome. I also want to recognize the wonderful bellhop, an older gentleman in a sharp red coat, who kindly helped me with a bandage and ointment after I injured my finger. His thoughtfulness truly stood out. If I ever return to Oakland, I can’t imagine staying anywhere else. Thank you to the entire team for such a memorable and caring experience.