DoubleTree by Hilton Hotel Denver

Jessica Sabljak a week ago

Outstanding service and great hotel. Extremely busy with large carpark but staff managed this really well. They went above and beyond to accommodate us and our infant, the rooms are extremely spacious, spotless and modern and the hotel amenities are great. It’s a bit of a trek from downtown but fantastic location if you have a car.

Jidapa Wong 2 weeks ago

I’m currently staying at this hotel and unfortunately had a frustrating experience with the front desk that I feel others should be aware of. Before arriving, I checked in through the mobile app and even paid an extra $20 for a corner room upgrade. The app assigned me a room number, so I expected a smooth process when picking up my key. However, when I got to the front desk, I was given a key to a completely different room. I explained the situation to the first employee, but she didn’t seem to know how to handle it and made little effort to resolve the issue. I then spoke with another employee who seemed more familiar with how the app works, which made the initial interaction even more confusing. I was eventually told that the room assigned in the app was already occupied and that guests typically can’t check into rooms before arriving. This didn’t make much sense since I had already checked in through the app. The whole interaction took about ten minutes, and I felt like my concerns weren’t taken seriously. In the end, I was told the only available corner room was on the second floor. When I asked about a refund for the upgrade fee, I didn’t get a clear answer. It also felt like the employee was implying that I didn’t understand the situation, which added to my frustration. Overall, this experience made me feel unwelcome, especially since I’m still currently staying here. I hope management takes a closer look at how front desk issues like this are handled, because better communication and customer service would have made a big difference.

Mike Todd 2 months ago

The stay got off to a rough start at check-in. The front desk staff member was unfriendly and disengaged, offering minimal information, she simply stated the total and handed over the keys. Check-out was just as unpleasant. This was the first time I’ve stayed at a hotel where every front desk interaction felt this unwelcoming. Service throughout the stay was inconsistent. We had dinner at the bar and waited a long time just to be acknowledged. We eventually had to walk up and place our order ourselves. The food took over an hour to arrive, and the pizza was overcooked. On a positive note, breakfast was excellent, and the morning staff were attentive and friendly. It appeared the hotel was understaffed, especially with a large event taking place. There were also maintenance issues, the shower did not drain properly, and the toilet handle was disconnected from the plunger upon arrival. The beds were smaller than expected. Overall, for the price, the level of service and accommodations did not meet expectations. Charging $20 per night for parking only added to the frustration.

FIDEL BRANDY a month ago

DoubleTree by Hilton Hotel Denver is a comfortable and well-located hotel that caters to both business and leisure travelers. The rooms are generally spacious, clean, and equipped with practical amenities such as work desks, comfortable beds, and reliable Wi-Fi, making it suitable for longer stays or work trips. Guests often appreciate the friendly staff and the signature warm chocolate chip cookie offered at check-in, which adds a welcoming touch to the experience. The hotel also features useful on-site amenities, including a fitness center, meeting spaces, a restaurant, and shuttle services in some cases, which add convenience for travelers. Its location provides relatively easy access to downtown Denver attractions, airports, and major highways. While some areas of the property may feel slightly dated depending on the room, the overall service and comfort remain solid. Overall, it is a dependable choice for a stay in Denver with good value and convenience.

Britt 2 months ago

Its great, everyone was very nice and accommodating. Clean, came thru with accomodations as needed. Room was great, signed into Netflix and enjoyed the TV. Could not hear the rooms next to me was incredible. Super comfy beds with all the pillows I asked for heck yeah a dream. Gym is spacious and always open with no broken equipment. Pool is large with good hours. Restaurant was tasty, enjoyed my drink. Oh and the complimentary cookie will keep me coming back hahah delicious cookie!! Warm melty super chocolate. Only cons, which were minor: $20/night for parking, hot tub too hot to use literally turned my partner into a lobster lol, the restaurants arent open all day everyday. Theres a gap where they dont serve food but eh plenty good shops nearby.