Copley Square Hotel, a FOUND Hotel

General Hospital 5 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from an Exceptional Team I cannot say enough great things about the service at this hotel—it was truly top-tier from start to finish. What made the experience exceptional was the people. Ben, the manager, sets the standard for what hospitality should be. He was professional, attentive, and genuinely cared about making sure every detail of our stay was perfect. You can tell he leads by example, and it shows throughout the entire property. Claudia and Joanna, the assistant managers, were absolutely amazing. They were warm, welcoming, and incredibly responsive. No matter the request, they handled everything with grace, efficiency, and a smile. Their positive energy and attention to detail made us feel truly valued as guests. A huge shout-out as well to Maria, the housekeeping manager. The cleanliness and care put into the rooms and common areas were impeccable. It’s clear she runs a tight ship and takes great pride in her work—everything was spotless and well maintained. This team went above and beyond in every way. It wasn’t just a stay—it was an experience. Exceptional service like this is rare, and it’s the reason I will absolutely be coming back and recommending this hotel to everyone I know. Thank you to Ben, Claudia, Joanna, and Maria for making the stay unforgettable.

bbhsara_ a month ago

Our room got really stuffy and dry at night, no way to open windows too. Otherwise, really nice aesthetic of the hotel, rooms are nice and spacious imo. No microwave which was a bummer but surrounded by restaurants so it was okay. Be prepared to sleep to the sound of the city!

Sarah Shewbrooks a month ago

I was really torn on how to review this hotel. The hotel itself is fine. It’s older but I enjoy that. It was still clean which is all I care about. The gentleman at checkin was an absolute saint. Above and beyond helpful both at checkin and after. He deserves 100 stars. The valet was the same. So kind and helpful. The problem was the woman on staff early in the morning. I went to use the gym around 6:30 AM which I didn’t realize was closed until 7 AM every day. I’ve never stayed at a hotel that didn’t have a gym open, if not 24/7, by 4 or 5 AM. It didn’t even cross my mind it wouldn’t be open yet, not to mention the door was unlocked. The treadmill would not turn on, again, if you travel as much as me that is pretty typical of hotel gyms. Their equipment is usually in some state of disrepair. I messed with it and got it working. Started my run. Had to run to the restroom and the woman caught me on my way back and proceeded to berate me. Just absolutely would not accept it was an honest mistake as I apologised profusely. I apologized over and over and tried to explain I didn’t realize it and went and grabbed my stuff. Even when I tried to de-escalate and smile and say ok I’m sorry, that made her even more mad and she started in even harder, even muttering at me under her breath at the check-in counter. I absolutely could do no nothing to appease her. I went back to my room and just broke down and cried. She made me feel like a criminal. It was at that point I made the decision to check out early and find another hotel. There was just no reason to stay there after I’d been made to feel so uncomfortable, especially as I travel alone. The thing is, she was absolutely right, the gym was closed and after our encounter I could see where that was posted though I had missed it before, and if she had kindly pointed that out to me I would have apologized and left immediately having realized my mistake. It was her manner of doing it. I left immediately. It’s really a shame because the gentleman from the day before again, was so kind and helpful checking me out and getting me an adjusted bill. His service is overshadowed by his colleague.

E F a month ago

Value: 3/5 - Booked the non-studio King room ~2 months ago through the hotel website for the "best rate". - ~$422 a night seemed steep for what you get, but likely due to timing (graduation) and location (Back Bay). I understand other hotels in the area cost much more. Rates dropped by half during our stay. Politely contacted the manager, and though I initially didn't get a response, they sent the response to the wrong address. Ultimately, got a $345 credit towards a $1,265 stay. So, $307 a night. My rating doesn't really change due to lack of in-room amenities. - Location is close to several stations: Back Bay station for the T (orange line) and Amtrak and Copley (green line). - Hotel has 2 elevators. One is extremely small. The other is regular sized if you have more luggage or people. Both are very slow. Amenities: 3/5 - Our room had an in-room safe, small fridge/freezer, hair dryer, ironing, and toiletries. Scratchy towels. NO microwave or in-room coffee maker. - Common room is on the ground floor with a microwave, coffee machine, and vending machines with actually reasonably priced items, along with contraception! - No on-site guest laundry even though they have a sign that says they do. Cleanliness: 5/5 Comfort: 4/5 - Bed was a little soft for me, and the space is very small. AC had trouble cooling off to a comfortable sleeping temp. The common areas were very warm, so we were sweating. - Bathroom hardware needs fixing. Shower plate was loose. Sink cabinet edges were worn, scuffed, and scratched. Took a bit to understand how to get the right temp and pressure. Ambiance: 5/5 - Room and hotel in a modern but semi-historical style. - Cute, elegant little bar and cafe downstairs. Their french toast and bread pudding were amazing! Service: 4/5 - Front desk: Friendly but had trouble understanding during check-in that we wanted to store our luggage downstairs because we were in a hurry to drop off our rental car.

Brandon S a month ago

Place is god awful. Staff is comprised of un-enthusiastic, unhelpful people. They wont lift a finger to try and get you in your room earlier than 3pm. Doesn't matter because there isnt much relief waiting for you in your room anyways. Once you get out of the lobby the whole place stinks. Waited hours to check in to a still dirty room. Go somewhere else. Despite being one of the cheapest options in the area it's still super expensive. Staff could of made up for it instead this place is depressing. Absolute waste of money. Really wish I would have just spent more and stayed at one of the many hotels nearby.