Hilton Boston Park Plaza

Rachel Raczka 4 weeks ago

Rooms were very outdated. Tub had chips and the water pressure in the shower was horribly light. Took forever to shower to get all the soap off cuz of how light the water pressure is. The bathroom door is in desperate need of being fixed. Everytime you open and close the door it stuck, so you have to yank it open/closed. Which was horrible in the middle night because it was so loud it would wake everyone up. Pillow cases were dirty. I will say the view was great and beds were comfortable. Service could have been better. When I checked in, no one told me that I got a $15 per day travel credit to use at the hotel restaurant so I missed out on that opportunity. In addition, they charge you the taxes after already paying for everything. I thought I had already paid everything for my hotel stay but they charged me an additional $40 after check in. They did not tell me they would be doing this so when it was randomly charged on my card, I had to go to the front desk to find out what this charge was.

Amy Schalk a month ago

Do not waste your money here! It is an old hotel that needs updating! Our room, 15th floor, smelled like fish....gross! We asked to have someone come take a look. They showed up with a very heavy chemical deodorizer which was so strong we had to leave the room. 3 hours later we come back and the smell is still there. Plus we reserved a king bed but got a queen!! We tried to call contact the management about the issue but got NO RESPONSE!! I've been a loyal Hilton member for years, but this experience is making me rethink my choices in hotel properties! EDIT: A manager did finally reach out to us about our room and was very apologetic. We got switched to another room which had no fish smell. I just wish that moving to another room was the first option so we didn't have to later move in the middle of the night. But we appreciated Hilton taking it seriously!

Amanda Huber a month ago

Hotel was great. The location for us was perfect. Easy yo get to the parks and downtown. We walked all over plus right on the edge of back bay which there was plenty to do. Our room was one of thr smaller ones and it worked for us since it was a quick trip. Room was clean. We had an issue with the sink but they cleaned it up right away. It was pricey but was a holiday weekend so I expected it. Would recommend and definitely woukd visit again.

Kristina Sellers a month ago

Thankfully, we only stayed one night. The building, lobby and hallways were all glamorous and beautiful. Unfortunately, once we stepped into the room, we were so disappointed. It was like stepping back in time, and not in a good way. The room was spacious, but the bathroom was so tiny, you could barely close the door without squeezing next to the tub. The cleanliness was definitely not up to par for the price of this room. The tub was peeled and dirty, there was mildew all over the tile walls and the light fixture was covered in sticky dust residue. The space in the room was adequate, but there was a fairly strong scent of mustiness that I wouldn't expect in a hotel of this quality. The bed felt like it was a spring mattress and was the worst night of sleep I had out of the 3 hotels we visited during this vacation. The only redeeming quality, was the location.

Debra Hughes a month ago

Old renovated hotel, expect a smaller room. Food was good but spendy. The staff was great. The location was good as you could walk to several places. The hotel does have fees you learn about when you arrive so ask questions upfront