Holiday Inn Boston - Cambridge Area by IHG

Jess K a month ago

I love this hotel for many reasons. Every single staff member is kind and helpful. They were knowledgeable and had many suggestions on places to visit. There are many places to walk to and they offer shuttle service free of charge. My room was clean and I had everything I needed. This is my top choice hotel when traveling to this area.

Ricky Bustos 3 months ago

The rooms are clean and the beds are very comfortable, making for a restful stay. The bathroom is also clean, and the water pressure is great, which I really appreciated. The hotel offers free coffee and water in the lobby, plus amenities like an indoor pool and a game area. The property feels safe and secure, since access to rooms, elevators, and amenities requires a key card. Check-in and check-out were both smooth and easy. The location is very convenient, close to Cambridge universities, downtown Boston, and Newbury Street. We mainly used Uber and Lyft to get around, which worked well for us. A few downsides though—there’s no microwave in the room, only one available downstairs. The breakfast is decent, but I didn’t like having to ask staff for drinks instead of having them readily available. Also, there were no waffles or pancakes, which are usually expected in hotel breakfasts. The staff could be more welcoming and approachable. One instance that stood out was when I went down to charge bottled water to my room—I was asked for an ID “to make sure I wasn’t a stranger,” which felt a bit off due to how it was communicated. There was also an issue with breakfast coupons—we were supposed to receive 4, but only got 2 at check-in. I had to go back the next day to request the rest, and it took some back-and-forth before they provided the additional coupons. You can also hear some traffic noise from outside, which might affect light sleepers. Parking is available but costs around $18 per night. Overall, it’s a comfortable and secure hotel with good amenities, but improving customer service and small conveniences would make the experience much better.

Stephani Herbert 2 weeks ago

I really enjoyed my stay here. The front desk service was awesome and I really liked the breakfast staff, they were very attentive. The room was nice and clean. I would recommend my friends and family to this Holiday Inn when visiting Boston.

Antonella Goenaga 2 months ago

My experience at Holiday Inn Boston - Cambridge Area by IHG was very special because it gave me the opportunity to visit a new place and live a different experience. From the moment I arrived, I felt excited to be close to Boston and see famous places. What I liked the most was that the hotel was comfortable and quiet, so I could relax after going out during the day. I also loved spending time at the pool and taking pictures because the place had a nice and relaxing atmosphere. In addition, the staff was kind to me and always tried to help whenever I had questions. During my stay, I learned to be more independent, organize my things better, and enjoy new experiences. Without a doubt, it was a trip that I will always remember because I shared fun moments and discovered another part of the United States.

Mary Femling 4 months ago

Everything about our stay during the blizzard of 2026 was fine. The staff was very pleasant and upbeat despite the stressful conditions. They should really change their website and print marketing to reflect that the restaurant is not actually open 7 days a week. We were kind of scrambling for food options due to this misinformation.