Omni Boston Hotel at the Seaport

Ebtesam Haque 4 weeks ago

Spent two nights here on a short trip. The valet and bellman were very helpful and kind, and pretty much the only positive aspect of my stay! Front desk: Some of the staff were nice, some were rude and a poor reflection on the Omni brand! Rooms: Awful! The AC didn't work well and took forever to cool the room. I couldn't really sleep well. There were no trash liners in the bin and I found hair in the trash can when I checked in - not what I'd expect from a room that has been thoroughly cleaned. The water pressure in the shower was good. The sound insulation was terrible, I could hear everything in the hallways. Breakfast: The waiter was great. However, the food was mediocre. Elevators: Pretty quick with very little wait time. At this price point you have better options in the area...

Linda Manning a month ago

My friend and I stayed at the Omni Seaport Hotel for a college reunion weekend, and while the location is fantastic and the hotel itself is spotless, it was the service that truly set this place apart. From the moment we arrived, the front desk team made us feel genuinely welcomed. Huge shoutouts to Prashant, Terence, and Auguam—their warmth, professionalism, and kindness turned an already special weekend into something unforgettable. They went above and beyond in every interaction, and we were honestly touched by how thoughtful and helpful they were throughout our stay. The great service didn’t stop there. The café staff were consistently friendly and upbeat, making every morning feel easy and pleasant. And the housekeeping team deserves recognition as well — efficient, cheerful, and attentive in a way that made the whole hotel feel cared for. The Omni Seaport has a prime location and beautiful facilities, but it’s the people who make it exceptional. We left feeling grateful and already talking about coming back. Highly recommend.

Rim Tiguite 4 months ago

I had a great experience with Alexander, the security guard at the Omni Hotel. From the moment I arrived, he was professional, attentive, and very welcoming. He made me feel safe and comfortable while also being friendly and approachable. Alexander clearly takes his job seriously and goes above and beyond to make sure guests feel secure and taken care of. His professionalism and positive attitude really stood out and made a great impression. The Omni Hotel is lucky to have someone like Alexander on their team.

Kalie Epps a month ago

We had a wonderful stay at the Omni Boston Hotel at the Seaport. From the moment we checked in, the front desk staff were friendly, welcoming, and inviting. We especially enjoyed meeting Nicole, who genuinely takes the time to get to know guests and made us feel so welcome throughout our stay. We were originally placed on the top floor with an incredible view, but since we were traveling with our 9-year-old son and needed two beds instead of one king, we reached out to the front desk for help. The staff was incredibly accommodating — before I could even make it back downstairs, they already had us switched into a room one floor down with two queens, updated room keys ready to go, and a similarly beautiful view. Nicole immediately recognized us and greeted me again, which added such a personal touch and made the entire experience feel seamless and personalized. We also went to dinner at Lifted, and while walking in, Nicole recognized us from check-in and stopped to ask how our vacation was going, which was such a thoughtful gesture. The blood orange spritz and Brussels sprouts were excellent, and the kids’ chicken fingers got a big thumbs up from our son. The rooms in the Patron Tower are beautifully appointed with robes, Klur products, and convenient ice and water stations on each floor. Overall, the customer service and attention to detail has made our stay exceptional and we will be sad to leave in 2 nights!

Nan Lin 4 months ago

I was here with my wife and daughter for her Volleyball tournament. We had an incredible experience at the Omni Boston Hotel, largely thanks to Tony Zin at the front desk. He didn't just check us in; he took the time to listen to our preferences and helped us find the perfect room for our stay. He also gave us excellent recommendations for the hotel’s bar and restaurant, which turned out to be the highlights of our evening. Tony’s hospitality and local insight are top-notch—he truly went the extra mile for us!