Wyndham Columbus

H W 5 months ago

Absolutely horrible experience. From the moment we checked in, it was clear customer service was not a priority. The front desk employee acted completely disinterested—no welcome, no information about the hotel, and definitely no mention that there would be no breakfast due to renovations. She only asked for my ID and credit card for a $100 deposit, handed me a key, and said nothing else—not even the room number or directions to the room. The room itself was fine, though the layout was odd (the toilet paper was placed in a really awkward spot). The real frustration came the next morning when we spent over 15 minutes wandering around trying to find the breakfast area. With the Nike Classic convention happening in the hotel, it was already chaotic. When we finally asked the front desk, they casually said, “Oh… we don’t have breakfast because it’s being renovated.” That is something guests should be told before or at least at check-in. Breakfast was one of the reasons we chose this hotel, and not being informed felt misleading. Overall, poor communication, unfriendly service, and not worth the money. I wouldn’t stay here again.

Jasmine Tarver 4 months ago

Was quotes $800 for a room for two nights and was told they were booked and no other rooms were available after searching online we reserved a room same room for $500 for the weekend. Also left room for the day came back rooms were never serviced and my items were missing. All in all rooms them self are decent for the online price but the staff not so much

Tristan Dipla 4 months ago

Nice, clean, hotel. Customer Service is amazing. Courtney at front desk makes my stay great and accommodating every time. She goes above and beyond. Seems like she does the work of an entire staff honestly. Recommend this hotel.

Jay Davis 6 months ago

The hotel was under renovation so we weren't expecting a perfect experience but we actually were happy with our room. It was clean, spacious, a large bathroom and overall not bad. The pillows were not comfortable and although we could control the HVAC we couldn't see the temperature because the screen on the thermostat was blank . But we liked the room. The biggest issue we had was when my wife was attempting to check out along with about 6 other guests their was NO ONE at the service desk. My wife waited nearly 15 minutes and all the guests were raising their voices to attract anyone who may of worked at the hotel, bit to no avail. My wife actually went behind the service desk and saw a bag/purse wide open but no live person. She finally left and we called Wyndham's Customer Service Line, which was frustrating also because they did nothing except apologize but we were told they couldn't reach the hotel either. So we called the reservation line at the hotel, and she finally connected to the front desk. Your hotel could of been robbed, or something very bad could of happened to a guest or an employee. I've never ever experienced anything like this in any hotel/motel we have stayed at. VERY VERY VERY ODD INDEED

Stacey Greger 3 months ago

Found a great deal online. They were great. They refunded the deposit back in a reasonable amount of time. Very nice rooms. This place is huge. So much parking. Great location. Just passing through and locked out on this deal.