Millennium Hotel Maxwell House Nashville

Sam T a month ago

Stayed here for a week in May 2026, celebrating my husbands 30th birthday. Room was clean, NO bed bugs like I kept reading about on here. Room is a little dated but I’m not staying there for the decor. They provide you with basic toiletries (shampoo, conditioner etc), hair dryer, iron & board, microwave, ice bucket & a coffeemaker. Air conditioning & free parking was a blessing! The staff were all lovely! A lovely lady Steph, organised for my husband to have his favourite bottle of whiskey, a slice of cake, a lovely birthday card signed by all the staff & some towel swans, ready for our arrival! I didn’t think we had breakfast included but was surprised at check in that we did. They had coffee, juice, a small selection of fruits & yogurt, gravy & biscuits, A waffle maker with sauces for toppings & a selection of pastries & toast. We didn’t have time to use the pool but it looked clean and inviting! Not that close Broadway but Ubers only cost me $6 / $7 per trip, or the hotel offers a free shuttle back and forth at certain times! I’m glad I chose to ignore the negative reviews on here because I didn’t experience anything negative. Would definitely recommend this hotel :)

Thekiagurl6 a month ago

We checked in 5/23 and the room we received was really out dated but was clean. The toilet seat was loose and the drain in the tub was sitting on the ledge. The door stopper was broke off the back of the door. The shower was spraying water everywhere from the shower head. On 5/30 at 2:30am the hanger rack fell off the wall scared the Holy Ghost out of us. Talked with front desk help and the lady was really nice and explained we could no longer stay in the room because it was a safety hazard. So she gave us another room. She said we could switch out when we returned from breakfast. When we got back to the room and the shelf was back up on the wall but we still moved out. We get to the new room and the tv did not work. Called the front desk and a maintenance man came to the room. He told us that he previously tried fixing the tv but something was broken inside the wall behind the tv. Which I did not understand if this was already a problem why was the room still being issued out. And yes OF COURSE we was told we would have to go to another room. We waited an hour for the next available room but kept getting the run around. We got down stairs and the front desk lady Shenieka was so unprofessional to the point I had to ask for a manager. Trying to explain the situation with her over talking me was really difficult. I had to stop away and let my husband and mother in law handle the situation because maybe she was having a bad day. But things still didn’t get taking care of even with them taking over. We left and went to dinner and came back to a different front desk person( I did not get his name) Which I had to explain the whole situation to him because there was NO notes left about the situation. He was really really nice and helped us out in the end. Told us if we have anymore problems he’s there until 11pm. We travel a lot and never have these problems. No compensation was giving for our inconvenience. We just kept getting the run around. We was part of a party of 7 with 3 different rooms rented. Another one of our party had to be moved out there room twice because the tv and toilet didn’t work. The hotel need some major room upgrades and customer service training. Please please address Shenieka if she is going to handle the customer issues because that’s not professional.

Alycia E. 5 months ago

I stayed at this hotel during the ice storm here in Nashville during the month of January. I am from Nashville and my entire life this hotel has always held a good reputation of being a nice hotel that was always good go to place. I knew the hotel was outdated inside and did expect that but I definitely didn’t expect what was to come. This hotel needs a complete overhaul from new staff to renovations and better amenities. We waited 5 hours for our room in the lobby and kept being told we had to wait while watching other people who came in after us get keys to their room. Instead of checking what was going on with the room, the gentleman at the front desk kept giving the same speech to anyone who approached the desk. I understand it was an overwhelming time since I’m sure the amount of people staying at this hotel was more than this hotel had ever seen. I have honestly never stayed at a hotel like this, where staff seemed to not know how to answer some questions. I know they were doing their best but my goodness. We finally get to the room (after my partner had to go up there and firmly have the guy explain why others who came in after us were getting their key after we had been sitting in the lobby since 9:30 am and it was 2:30pm) and not only was it outdated, it was disgusting. The shower had standstill water in it when I turned the shower on. There was black scum that came shooting out and floating around in the standstill water. We ended up having to bathe in the sink. You could also tell the room had only been partially cleaned because if you moved the bed over a little there were crumbs and gunk behind the bed. The carpet throughout the entire hotel had a smell and was visibly filthy. I was speaking with one other person staying at the hotel and she stated she was checking out early due to the hotel being “gross” and we followed suit. We decided to check out a day early because we, including my dog, were uncomfortable. We also got scammed out of a $40 pizza by a pizza place that the hotel advertises on their front counter. Pizza was never delivered but said it was. Bottom line… I have stayed at many hotels and this one was a huge disappointment. We were also offered breakfast and when we went down to the breakfast it was even more insane. The waffle batter was spread all over the counter, the cheesy rice or hash browns (I couldn’t tell) had been torn into and no one in the hotel was coming in to tend to the area. It literally looked like kids had gone down there to play in the food. We were willing to risk it all in this ice storm to leave this hotel. Also, if you are going to allow animals in your hotel please get some type of receptacle outside to put poop in. By the end of the night there was so much dog poop and pee outside in front of the hotel we couldn’t even walk to take our dog out without risking stepping in another dogs poop and pee. And if you are going to have someone coming in to play the sax, please let him know to not come up to the guests of your hotel and say “can I give you some unsolicited advice!” I immediately answered no but the fact that he even came up to us was rude and inappropriate.

Kaylee Holtz 2 months ago

I had a very disappointing stay at the Millennial Maxwell Hotel. Unfortunately, the room and overall experience did not match what was advertised. First, the condition of the room itself was poor. The shower leaked badly, the lampshade was broken, and there were exposed wires behind the bed which felt unsafe. The toilet also had almost no pressure, and the television didn’t work during the entire stay. On top of the maintenance issues, the extra fees were frustrating. We were charged a daily housekeeping fee, yet the room was only cleaned once during our stay. One day my room was cleaned when I did not have the “Please Clean Room” sign out, which was unexpected. On another day, I had the “Please Clean Room” sign on the door and the room was not cleaned at all. It felt very inconsistent, especially considering we were being charged for housekeeping daily. Because the room wasn’t being serviced regularly, I also ran out of basic supplies. I had to call for more towels and additional toilet paper, and ultimately had to go down to the front desk myself to pick them up. Parking was another issue. We were required to pay for parking at the hotel even though we did not have a vehicle there. The shuttle service was also extremely limited. It only ran from 3:00 pm to 10:30 pm and only on certain days of the week, which made it difficult to rely on. The continental breakfast was also very underwhelming. There were never any hot options like eggs or meat available, so it felt pretty bare-bones compared to what most hotels offer. Additionally, the hotel advertises having a bar, but it was only open Wednesday through Sunday, which was not made clear beforehand. Overall, between the poor room condition, unexpected fees, inconsistent service, and limited amenities, this stay was frustrating and not worth the cost. I would not stay here again.

Sarah Dowd 5 months ago

Staff was kind and accommodating. The inside and the actual hotel stay was gross. Check in took over an hour (this was because of the ice storm and the surplus of people I know), but by the time I made it to the desk my room was not ready (I made a reservation over the phone, and confirmed check in time multiple times). So I then had to beg for them to put me wherever was ready. Once in the room, things were fine as they could be. But then as I got ready for bed I noticed none of the free outlets worked. Which was strange. So I called the desk, no one could come help me and their only suggestion was to either wait until the morning (when I was checking out lol) or to “turn on a light switch” to see if that powered the outlets (???) Obviously that didn’t work and I was not about to remain in the lobby even longer; so I fled the space I initially came to evacuate. You guys are overcharging folks and can’t even keep reliable amenities for people in crisis or emergency evacuations. Yall just go to a Hilton. They won’t help you here.