Sentral Sobro Nashville Hotel

Ollie 2 months ago

The front desk was very good . The cleaning service was not. There were only 2 bath towels, one of which was ripped and stained, no face cloth and 1 hand towel and no soap in the shower. The front desk ladies apologized and quickly replaced the missing items.The water in the sink trickled out and the room wasn’t very clean. It is close(a few blocks) to Broadway . It is a very quiet location. The price is reasonable.

Daniel Heid 3 weeks ago

It’s a mix of hotel, air bnb and apartment. Service is non existing and you have to download an app and open parking with a code that no one told me upfront. You can also not get in the hotel without that code and no one picks up the phone. Took me 40min to get into this place. Internet was also not working. Rooms are overall ok but towels have stains and the carpet as well. Close to downtobut would not stay there again

Greg Mella a month ago

I booked this place on Expedia thinking it was a hotel but it’s not. It’s basically some sort of self-serve apartment building. When you enter, you have to make your own set of keys. There is no housekeeping. The kitchen only one fork and spoon. The furniture is flimsy. This place is a good location, but it is completely devoid of any services and amenities.

Lexie Wanner a month ago

Loved our stay here! The check in was super easy. Our room was perfect and very clean! Walking distance to Broadway! We will definitely be back!

Jim Perkins 2 months ago

This could have been a good experience but it wasn't and it's directly attributable to bad process and bad management. I booked the hotel through the travel portal on my credit card. The Sentral Sobro website said they had EV charging on site, the price was reasonable for a hotel (I didn't know this place really isn't a hotel), and it is pretty close to music row. When I booked I got a confirmation that said I would get the check in details 24 hours before check in. Shortly after booking I sent an email asking about EV charging. I didn't get a response. A couple of days before check in I tried emailing and calling. The emails didn't get answered, some of the phone numbers were disconnect, and the phone numbers that did work went to a recording. On the day of check in I still hadn't gotten the check in information. I found a texting only number for Sentral and someone would reply to that in 5-10 minutes. That was the only way I had to communicate with Sentral. The first thing we figured out was they don't have EV charging on site. I asked them to propose a solution since I booked the room expecting EV charging based on misinformation on their website. I think solving a problem is not a strong point for them. The check-in email never came so via that text number and Google I figured out where to book parking. The check in process was ridiculous because you need to some specifics like where to go from the parking deck. None of that information was provided. I'm sure Sentral will reply to this with a bunch of fluff about customer service, your experience is important, and we strive for excellence. If they would read the one star reviews they would know exactly what to fix. Like I said up front this could have been an okay experience but misinformation and extreme lack of communication prevented that. As far as calling this a hotel it isn't. It's more like renting an apartment for two days from an offsite landlord without a working phone number. Also, bring anything you expect a hotel provide because if the little bit they provide runs out you are on your own (because it's not a hotel).