Holiday Inn Phoenix-Mesa/Chandler by IHG

Ethel Millsap a month ago

This is a wonderful restful place! The staff is friendly and courteous. The rooms are immaculately clean and they are serviced every day unless you designate otherwise. This hotel has an excellent chef that serves delicious and large portioned meals! I look forward to coming to this Holiday Inn again. The staff from the general manager to the maintenance workers are willing to help you in any way they can! I have never been to any Holiday Inn offering this type of excellent service before!

Crystal Sezati a month ago

This place is clean and inviting. The pool area is nicer then most hotels. We went down for breakfast and they charge! Its not included in stay. Bummer. We went to find front desk, to get vouchers or pay and they disappeared. We wait for 30+ minutes. Raul the food professional came and save the day for holiday in. He came and soothed us with his excellent customer service. Im serious we would have been upset if he hadn't came and made everything right. Hes an incredible customer service professional. We saw him our entire meal helping out several families and supporting them with having an excellent stay. Thanks RAUL

kenneth render 3 months ago

I would like to begin by stating that this hotel certainly meets the standards of a 3-star establishment and the Lady's at the front desk was awesome and a pleasure to work with in checking in!❤️ While "The great focal point is the resort-style pool area," the hotel would benefit from some renovations, both internally and externally, due to its somewhat uninspired appearance. Advantages: * The room was exceptionally clean. * The bed provided great comfort. * The front desk staff were very pleasant and hospitable. * The pool area was very enjoyable and tranquil, with ample lounge seating. * Parking was complimentary. * There were no bedbugs in my room. Disadvantages: * The hotel's exterior and main lobby are in need of revitalization. The main lobby, in particular, seems to be an underutilized space. * Small TV * Breakfast should be complimentary. This is not a 4- or 5-star hotel to justify charging for a mediocre breakfast, especially when it is offered for free at other Holiday Inn locations. * The hallways are dimly lit; improved decor and lighting would be beneficial. * One elevator remains out of service, and new ones are required. In conclusion, this is a pleasant and respectable hotel for a stay. The photographs I have provided showcase my room, which was a KING WHEELCHAIR ACCESSIBLE ROOM and a view of the pool area, which was remarkably quiet and situated away from I-60, should this information assist you in selecting a room. This a place that I most definitely came come back to!

Natalie Hawley 4 months ago

Unfortunately, we were placed on the 6th floor and they decided to have karaoke on the 7th floor. The music was so loud we literally could feel it when laying in bed and our doors and pictures were rattling. Upon arrival we were not informed of this "event" that would be happening on our ceiling. Chii, the only front desk worker, informed us around 7 or 8pm she just learned it was happening and its normally in the restaurant. She said she was the only one working, management was not there even the the hotel was fully booked (so we couldn't move rooms), and Chii wasn't sure when they would close down, but estimated around 10 when I called the first time. I asked if we could leave and get a refund around 10pm as the party was still going strong. Chi said maybe a partial but she couldnt authorize it and her manager wasn't available. Music stopped around 10:15 and the party wrapped up (a lot of yelling, cussing, etc) around 11. Needless to say, this ruined our night. We had an early flight and only could get about 4 hours of sleep. It would have been appreciated if we would have been informed of this and given the option to stay upon check in. We needed to sleep. I cant imagine anyone on the 6th floor was very happy last night. My texts were ignored for hours, I had to call twice to try to get an answer on when they would shut down. Just not a good experience. Rooms were ok, standard. Hair under mattress pad and a lot of dust/dirty in corners but nothing major. Beds were OK.

Julio Lagunas 2 months ago

We had a fantastic stay at Holiday Inn Mesa in Arizona! The breakfast restaurant service was amazing. Raul and Cristina were absolutely delightful, so kind, attentive, and accommodating. The entire staff made us feel warm and welcome, and our rooms were very clean and comfortable. We’re truly grateful for such a cozy, inviting, and genuinely kind place to stay