La Quinta Inn & Suites by Wyndham Phoenix Mesa West

Adam Kimbrell 3 weeks ago

Awful. Nothing in the hotel was cleaned, the stock of everything was low. No Tp, towels, wash cloths, and no body wash. A nail file was left on the ground, showing they didnt even vacuum. The front desk was no help. I went to check out early and the lady stocking the breakfast said I couldn't, because the lady at the front desk walked off the job. There was no one else working and she didnt know how to check people out.... I fought with them later to get a refund which took about 15 emails to finally get it. Just an overall terrible experience

Holly Arnold 3 weeks ago

The rooms are pretty nice and the location is pretty convenient. However the service and staff there are incredibly rude and unprofessional. At one point, I went in early in the morning to get employee of mine. During this time, I was not staying there as a guest although I have been a guest in the past. After I got done with work I had planned on renting a room there because it was conveniently close to my work site that I was dealing with and it would have made sure that our commute was very quick. Not only would the person at the front desk refuse to even call up to the room after I gave them the two peoples' names that were on the room but he absolutely refused to even let me stay and wait for my employee. He threatened to call the cops on me simply because I needed my employee to come downstairs. He had overslept and his phone was going to voicemail. I told him that I did not need any personal information and simply asked him to call to the room and he insisted that it was unbelievable, likely because I was a woman, that I wasn't doing something sneaky. And he said it was unbelievable that we were doing any kind of work on a Sunday. Which was weird since he was working on a Sunday. I would never stay here even if you paid me. That kind of unprofessionalism and rudeness does not belong in any kind of customer service atmosphere. If I could give this negative stars I would.

Megan M 3 weeks ago

I only stayed for one night, but the service made such a wonderful impression! From the moment I arrived, I was warmly welcomed by Grace at the front desk and her manager,(I think his name was) Reuben (apologies if I am wrong). They were both so friendly, and I loved our short conversation about my hometown and their plans to visit someday. A special shoutout to Carter, who truly went above and beyond helping me track down my Uber Eats order. Thanks to his persistence, it was found and delivered successfully! It's rare to find a team that genuinely cares and takes the time to help guests with even the little things. Everyone was kind, welcoming, and made my stay feel special. Thank you all for the great hospitality! 💕✨

Holli Ross a month ago

The room was clean and perfectly adequate. The hotel grounds were nicely kept with a nice outdoor area to eat your Continental breakfast. The staff were very friendly and helpful. We enjoyed our stay and we will definitely be back.

Dave Simpson 4 months ago

Fair pricing, solid team at desk, housekeeping. We needed more towels, and stopped a housekeeper who immediately took care of us. Hotel was clean and the room was spacious. We will return on our next visit.