Travelodge by Wyndham Long Beach Convention Center

alicia ponce a month ago

I had an extremely disappointing and stressful experience at this hotel. I made my reservation over a month in advance through a third-party booking site, and when I arrived around 11 PM, the night employee told me he could not find my reservation. I showed him my confirmation email, but he repeatedly said there was “nothing he could do.” I immediately contacted the booking company, Super.com, and they confirmed that my reservation did exist. I asked the employee if he could call them directly to help resolve the issue, and he refused. I then spent over an hour waiting on hold with customer service, only to finally be told that my reservation had never been pushed through properly. They placed me on hold again while supposedly fixing the issue — and after TWO MORE HOURS, no one ever returned to the line. What made the situation even worse was the complete lack of compassion and professionalism from the hotel employee. While I was stranded in the middle of the night trying to resolve this, he would not even allow me to wait safely inside the lobby and instead had me standing outside in the cold. As a woman traveling alone, I found the lack of concern for my safety extremely alarming and unacceptable. In the end, there was absolutely no resolution. I was left stranded late at night with nowhere to stay because every other hotel in the area was sold out. This was one of the worst customer service experiences I have ever had.

F1veyron 2 months ago

What an improvement! I had previously stayed here about 2 years ago and rated it around a 2-3 stars. But now what difference! Rooms are much nicer and hotel overall looks more welcoming than before. It's not perfect but much better than before! The breakfast place is great a and very close by. Would recommend staying here again!👍👍

Hammo Hammo 6 months ago

Do not stay here. They will make up lies in order not to give you your deposit and then red flag you to not stay on their property. This happened to me and I will be involving a legal team as well as the consumer protection board because it’s completely unacceptable. When they refused my deposit I asked why. First it was because I left the room dirty which I did not. Then they said smoking which there was no smoking in the room whatsoever. Then they said I had a dog. Well guess what it’s a service animal. They lie so that they can hijack your deposit. This isn’t over. They are refusing to provide me a deposit and now they will see how I respond legally. Completely unacceptable. On another note, very suspect area. The hotel has truly changed. Make sure ur doors are locked because it seems like they don’t care about drug activities or homeless people roaming through the halls. I’m a pretty reasonable guy but once you mess with my money, we are going to have a problem. I spent almost a $1000 for 5 days to stay at a sub par hotel with hallways that are gray and looks like ur walking through a prison or mental institution. I wish I never booked a hotel with them at all. And lastly, upon my arrival I noticed that someone left a half smoked cigar on their balcony with ashes everywhere. And also there were fruit flies as well.

Jeremiah Lower 7 months ago

This is a great place to stay for festivals/events around the area. In room mini fridge is a nice amenity. Staff was friendly upon check in and check out. I did not see it previously disclosed but they have a $15/night charge for parking your vehicle in their parking lot, which isn't unreasonable, I just wish I was made aware sooner. Unfortunately I did see a cockroach briefly. Also it is impossible to reach the front office for inquiries via phone. The listed phone number connects to Wyndham automated system. If you try to get a hold of a live person, it routes to a call center. I tried inquiring about an article I had possibly left behind and the agent at the call center gave me the listed number which led to the automated system, which was a little ridiculous. I explained this to a different agent from the call center, and she said that she tried to contact the front desk but was kept being put on hold, this went on for 20 minutes, before I gave up. Not very professional, in my opinion.

Kristin Laura Hunter 3 months ago

The check-in staff was very kind. It was just a place to sleep for the night so I didn’t notice how gross it was until I got up the next morning. Everything was dirty. They were dead Bugs. There was a random contact lens. The room was very dirty like it hadn’t been cleaned in a month. At nighttime people were wandering the halls and being loud well after 10 PM. EDIT: I now have 6 bug bites on my body. Arms, legs and back. So thoroughly disgusted. Wyndham has said to reach out to the hotel. They commented thanks for the feedback. 👍 cool.