Holiday Inn Sacramento Downtown - Arena by IHG

J Kim 2 months ago

The location of this hotel is probably the best you can find in Sacramento. While the room reflects the age of the building, it was exceptionally clean and well-maintained. What truly stood out, however, was the outstanding service at the front desk. My son is quite picky and only drinks apple juice. When I tried to buy some and found they were out at the front, a staff member named DeAndre went above and beyond. He wrote a lovely note for me (as seen in the photo) so I could get a glass of apple juice from the breakfast area for free. It was such a kind and thoughtful gesture that made our stay truly special. A huge thank you to DeAndre for his exceptional hospitality! I highly recommend this hotel for anyone visiting the area.

Steve L 2 months ago

Mgmt: save the AI-generated reply. No need to waste CPU cycles on a reply. Rooms: dated and in dire need of a refresh. Very limited outlets, thinner mattress, small and old TV. Very thin walls - you’ll hear your neighbors doing routine things (coughing, talking, watching TV, and so on). The blackout blinds allow a lot of light - they aren’t fitted to the windows like newer hotels so light escapes by quite easily. Staff: amazing. Super easy check-in and all of our interactions were great. 5+ stars here. Facilities: average; didn’t have to pay for parking as we didn’t have a car but we did notice the prices were insanity - $49/night for parking in Sacramento seems ridiculous. The bodega prices were also wild - a water, bag of chips and a *can* of soda was $17. Location: good; next to a lot of things, and is walkable. Unfortunately the hotel is also next to a busy highway and a train track, so thanks again to the thin walls and windows, you’ll hear outside noises. Value: 0 stars. Our five night stay averaged $300/night. That is absolutely outrageous for the quality of this hotel. We’ve stayed at much nicer properties for 1/2 as much, so unless the location is critical, look elsewhere. The place doesn’t justify the cost.

Paul Duncan 3 months ago

Rooms were clean, but dated. Like the bed, fair, but not great. Definitely nice not to be a squeaking mattress experience. Customer service was very good, as representatives did their best to handle needs. The Cypress Grill restaurant inside was fair, gluten free options were limited, but available. Cost for the buffet was on-par for other restaurants in the area. Worst part of the experience was the road noise, which was loud, even after midnight. Recommend a room that doesn’t face the interstate, if looking for quieter.

JESSICA KINNE a month ago

Hotel was easy to find from the freeway. Had safe garage parking for a fee. Hotel staff was nice and our room was clean and comfortable. The check in line was super long when I got there but it moved quickly. Location was really close to the Old Town area which allowed us to walk there in less than 5 minutes.

Makayla Hite 3 months ago

My reservation was for three guests for one night. After returning from dinner and shopping around 9:00 PM, we were simply talking at a normal volume while getting ready for bed. Around 9:45 PM, there was a knock at our door. When I opened it slightly, I was met by two adult men. As three women alone—one in the shower and others changing—this immediately felt uncomfortable. One of the men identified himself as the manager and said he received a call and wanted to check if we were okay. I confirmed we were fine and closed the door. Less than a minute later, they knocked again. This time, the tone changed. The manager claimed he had already warned us about noise and said further action would be taken if he had to return. This was confusing and frustrating because no such warning had been given—only what was presented as a welfare check. We were not being loud, and this occurred before 10:00 PM. What made the situation worse was that both men lingered outside our door afterward, which felt intimidating and inappropriate. The experience left us feeling uneasy and hesitant to even speak in our room. I contacted the front desk to confirm the individuals were staff because the situation felt alarming. While it was confirmed, I was refused information about hotel noise policies and was not provided the manager details I requested. At checkout, the same manager was present, which added to the discomfort. When I asked again about policies, I was told to find them online—but there was no clear information available. At no point did anyone apologize or attempt to resolve the situation professionally. Additionally, the walls in the room were extremely thin—we could clearly hear neighboring guests throughout the night—making it unreasonable that we were singled out for simply talking at a normal level.