citizenM Washington, DC NOMA

Mandy Quillin 2 weeks ago

Hands down one of the best hotels I’ve ever stayed at! citizenM Washington DC NoMa exceeded all expectations. The staff was incredibly friendly, welcoming, and always willing to help with anything we needed. The rooms were absolutely immaculate, with a modern design, comfortable bed, and all the high-tech features that make your stay easy and enjoyable. The entire hotel has a fun, energetic vibe while still feeling relaxing and comfortable. The location is fantastic—close to the Metro, great restaurants, and many of DC’s top attractions. Getting around the city couldn’t have been easier. A special shout-out to Ana, Lovey & Evie for providing exceptional service and helping make our stay even more memorable. It’s team members like her that truly set this hotel apart. I would absolutely stay here again and highly recommend citizenM NoMa to anyone visiting Washington, DC!

Russell Lavender a month ago

Every staff member I encountered during my stay was friendly, welcoming, and eager to help. From the self-check-in experience to late-night service at the bar, and even when entering and leaving the property, I was greeted each time warmly. The level of hospitality was consistently excellent. I highly recommend this hotel and would gladly stay here again. PS: The rooms are very small, but it was well worth it & high tech

Vasyl Scout 4 months ago

After checking in, we were genuinely impressed with the room and the hotel overall. The room was very comfortable. The tablet that lets you control the blinds, lights (including brightness and color), climate, and even the TV was a huge plus and really elevated the experience👌🏽 I also want to mention that the bar in the evening — being able to sit down, have a cocktail, and grab some food — added a lot of comfort, and the breakfast in the morning was the perfect finishing touch.🙌 I definitely recommend it and will be staying here again.🤝

john c 3 weeks ago

Never seen a more UNETHICAL hotel than the Citizen M in NOMA. I am a travel professional and in town for a travel convention this trip. Many of us had a bock of rooms at this hotel and yesterday when I went to check in at 6:00PM, I was informed that they gave my room away to someone else because I had not checked in before 4:00PM. Nowhere in the agreement was I informed that 4:00 meant a room forfeiture. INSANE. Check in time is 2:00 here, so apparently there is just a 2 hour window before they sell your room to someone else (at a higher price). I pleaded my case with the 'front desk' woman and even reminded here that I have lifetime status, but she said it didn't matter, there was nothing she could do. I jumped on the Marriot Bonvoy app and went through with the process of booking a room just to show her that Marriott was still selling rooms at this property but she insisted that the hotel was at 102% capacity and if I (or anyone else) were to make a reservation we'd be turned away. So that is it, get into DC from the airport and the hotel has no room, no compensation and no interest in finding me a suitable room at any other hotel. The other 4 people in my group had already checked in a day earlier, so each day I met them at the hotel so they could drive to the conference, so while I have not spent any time inside a room, I can tell you that the neighborhood is pretty rough. On my last night in DC, when I arrived to meet the group for dinner, there was a vagrant laying on the ground, passed out drunk, several small bottles of cinnamon whiskey nearby. I know that DC can be a dump, but this is just another reason to avoid this property. There is plenty of competition in this city. I will not forget this experience.

Kalyn Kahler 3 weeks ago

First time staying at a citizen M - really cool concept- very small compact and efficient rooms. The bed fits wall to wall, with the sink and vanity outside of the shower/toilet bathroom area. The design is really modern and stylish and as a solo traveler, the small room size was perfect for me and felt so cozy!The lights and window shades are controlled by the iPad and there are a bunch of different settings- including different colors for the lights and a few settings that play relaxing music and the lights change with the music. Self- service check in was different but they have staff nearby to help out and introduce you to the hotel. The lobby was huge with plenty of sitting areas and a bar and a full buffet breakfast for an additional cost in the morning. Also à la carte options if you just want a croissant or a drink from the coffee bar. Super cute hotel and I would definitely stay there again.