Best Western Grant Park Hotel

Sherice Thomas a month ago

traveled to your hotel from May 11–14, 2026, while attending a legal conference, and I am extremely disappointed with the condition of the property and the level of customer service we received. Upon checking into our room, we immediately noticed the hotel appeared old and poorly maintained, with stained carpets and worn furnishings throughout. Unfortunately, the situation became worse once we entered our room. The pull-out bed had visible stains, and the sheets appeared dirty, making it obvious the room had not been properly cleaned prior to our arrival. When we brought these concerns to the front desk, the employee assisting us, Issac, was rude and dismissive. We were not offered another room, nor was there any meaningful discussion about resolving the issue. The response we received was simply an apology, as if this type of experience was normal and acceptable. To make matters more frustrating, communication with housekeeping was difficult because the staff did not speak English, which made it extremely hard to get assistance regarding the condition of the room. I travel frequently all over the world and have only seen conditions like this on television. I never imagined I would personally experience checking into a dirty room while paying over $200 per night, in addition to $58 per day for valet parking because there is no public parking available. The lack of concern and professionalism shown by the front desk staff speaks volumes about the culture of customer service at this hotel. Instead of attempting to correct an embarrassing situation, there was little to no effort made to accommodate us or restore confidence in our stay. This experience was unacceptable, and because of it, I will never return to this hotel nor recommend it to others.

Omar Rosales 5 months ago

Visiting the city over MLK weekend. Room 504. More like 4.5⭐️ We arrived earlier than expected but was still able to check in early which was great.. Staff was professional and courteous throughout our stay. From the gentleman who helped us check in to the ladies working the other shifts. We were greeted evertime we came through the lobby.. Great location. Walking distance to the planetarium and aquarium, also cloud gate. Only time we took an Uber is when we went to 360Chicago and Navy pier.. Only thing mattress could be upgraded. No breakfast included but they do offer discounts with couple local restaurants. Would definitely stay here again whenever visiting.

Michelle Engstrom a month ago

I was nervous to stay here from the reviews, but much like everyone else the price was good for the location. The room smelled like cleaning products and was visually clean except for an acrylic fingernail in the bathroom so no harm there. They should invest a few extra $ on better shower curtains that stay shut but its an annoyance more than anything. I only mention it since it is such an easy upgrade for a better experience. Staff was welcoming at the front desk. If you value some extra $ to spend in the city, its a good value. Close to everything downtown and at Grant park, less than 2 blocks to the red line and busses run up and down Michigan. Yes it is noisy around this hotel, often hearing street noise but its a downtown hotel, its gonna happen.

RamSays HisGrace a month ago

My stay at Best Western Grant Park Chicago Downtown was one of the worst hotel experiences I've had across years of travel throughout the US. What made it truly unacceptable wasn't the stay itself — it was what happened afterward. Weeks after checkout, I discovered my security deposit had been withheld without any notice during or after my stay. When I called the hotel to inquire, I was told the reason was dirty towels — a claim I was never informed of at checkout, never sent in writing, and never shown photographic evidence of, despite requesting it. No documentation was ever provided. This is not how reputable hotels handle deposit disputes. Standard practice requires notification, documentation, and transparency. None of that happened here. I am not alone in this experience. Multiple online reviews of this specific location describe the same pattern: deposits withheld after checkout with no prior notice and no supporting evidence provided when challenged. A recurring name in those complaints is the property Front Desk manager, Oscar Villasnr. When a hotel withholds deposits without notice, without evidence, and without giving guests any opportunity to respond, it stops being a deposit policy and starts being a deliberate revenue strategy. I would strongly caution travelers to document everything meticulously before and after staying here, and try to pay cash deposit and collect immediately after checkout or if credit card based then pay close attention to how your deposit is handled. I will not be returning to this property and will be escalating this matter through the appropriate consumer channels.

Mikayla B 7 months ago

Rooms were average; there was some staining on the walls that I had noticed but the bedsheets and important things seemed cleaned. No street parking so I had to valet my rental car for $50 a night. Came in late from a flight and ate some dinner at the Mei restaurant which was really good (hot, fresh, and the staff was very accommodating). Staff at the hotel were friendly and communicative. Overall, not a bad stay for the night