Hilton Garden Inn New Orleans French Quarter/CBD

Karl Nitz a month ago

The service was great (thanks, Dominique!) and we thoroughly enjoyed our stay here. The hotel location is ideal, too. It was an easy walk to Bourbon Street or the Street Cars/Trolleys. I'd definitely come back here again. The room was a good value for the price. The hotel itself is older (the rooms are up-to-date), but it is clean and the pool area is decent, too.

David Kavanagh 3 weeks ago

Quite possibly the worst customer service I’ve had staying at a hotel and I’ve stayed at ALOT! First off I received a email saying there was a problem with my payment card and I need to contact the hotel straightaway to avoid losing my room. This email had gone through to my spam, but I check it daily, luckily. Then when I called, they put me on hold for 7 mins whilst I’m about to board my flight to New Orleans, then she says oh, don’t worry about the email, we just wanted to double check you were coming. No mention of a problem with the already paid for room. As I’m a good member we get $10 daily perk that can be used toward “anything”, tried to use it towards my wife’s breakfast, to which the lady in the breakfast room stated we could as I had a paid for breakfast voucher for my breakfast. The lady in the breakfast room was outright rude. The cook just placed our breakfast on the counter, no attempt to alert us or bring it to our table. They messed up my bill at checkout. The lady behind the bar charged me $43 for a double vodka straight!!! Which seemed a made up price as she said that seems high, so knocked $10 off it. Filled out the end of stay survey expressing my disappointment, had an automated reply saying sorry we didn’t meet your expectations etc. $1k a night, as it was jazz fest. All in all very disappointing, no follow up from the manager after the automated response. As it it was his email that caused the panic at the beginning, just shows that the customer service from the top down is poor. Certainly would never stay there again. Domonique Holloway is the manager who needs to answer for his crimes! Ha.

Addison Liu 2 weeks ago

This was my first visit to New Orleans. As a diamond member, I’ve stayed at various Hilton hotels. I understand that quality comes at a price. My stay was approximately $150 per night during convention time, which is quite reasonable for the location. The service was good, and the staff were friendly. However, the room showed signs of aging and could use updates and maintenance. The bathtub was rusting, the shower handle was broken, and the drain was plugged. Additionally, the AC was quite noisy.

Queen Bella a month ago

I can say I did enjoy my stay at this location and especially the breakfast that was included with my package deal. The front desk and cooks were very friendly and helpful. I can say that everything is really walking distance and at night it is a whole nother vibe. The only thing is parking is $46 valet but you can find cheaper parking down the street.

Shawn Johnson 2 months ago

The best part about this place is its location. Within walking distance of pretty much everything in downtown or the French quarter. Rooms were okay, clean but didn't like the "community soap". Instead of individual soaps and shampoos they go with 3 bottles attached to the shower walls. That everyone who rents that room is free to open and use. I brought my own. I dont put that much trust on humanity I guess.