The Ritz-Carlton, New Orleans

Stephen Moffett a month ago

What a big disappointment. Visited this hotel for our 10 year wedding anniversary. Checked in, advised our room was amazing, with fantastic views, of the city and the canal. Entered the room, looked at the view and over looking the back of the hotel. Great start. No acknowledgement of our anniversary, when most hotels do and even restaurants. I had ordered some champagne and strawberries to be sent to the room, never turned up. The hotel did give us $100 for the first day of errors. Next day went to the hotel bar, ordered some fries and drinks. After 40 min wait the waiter forgot them as sent them to another table. Reception staff are very sarcastic. Stayed in the Ritz before and this is by far the worst one we have stayed in. Room was even cleaned on one of the days. For a 5 star hotel, very poor. Breakfast was ok, omelette was not great, cheese all rubbery. Somethings we have missed off, but if you want a 5 star hotel in New Orleans look at other ones and brands.

Travis Walker 4 months ago

As a Marriott platinum member I’ve visited multiple Ritz Carlton properties. This by far is a sanctuary for me. I ended up backing up the truck at the gift shop and spent hundreds of dollars there. The hotel smells so nice. It has such a great vibe and is such a perfect location. Definitely by far one of my favorite Ritz Carlton‘s.

kaitlynn landrome a month ago

Patricia made my entire experience at the Ritz‑Carlton a true 10 out of 10. I mentioned I loved mint in my drink, and she literally went all the way upstairs to find some just to elevate my experience. That level of care is rare, and it meant so much. Kevin was also incredible, and together they’re the reason I’ll always choose the Ritz‑Carlton. The service here is unmatched. And to be clear — every bartender I interacted with was amazing. This team is something special.

Meredith Wilken a month ago

Ideal location for your French Quarter stay. Close enough to easily walk to the action but not loud & crowded as it would be if you were in the heart of the Quarter. This hotel is so lovely & well appointed. Service is above & beyond at all levels- valet, check-in, restaurants. Even our turn down service was a notch above by taking the time to move our suitcases from the floor to luggage racks (we were in a hurry at check in and didn’t have much time to unpack). The art, the aesthetic- it’s not dated & dilapidated but also feels old & elegant. A must stay property!

Chris X. Moloney 2 months ago

This is a great Ritz in every way, located in an amazing part of town and an incredible part of the country. The lobby bar and live music are exceptional—the overall experience of music, beverages, and dining is outstanding. The rooms are above average, and I highly recommend the Club Level. The live music at the Davenport Lounge was a highlight, and our servers were attentive and excellent. The only minor drawback is that, due to the size of the hotel and the historic buildings it occupies, rooms can be located down long hallways, and multiple entrances can make navigating a bit confusing. That said, this is simply part of the charm of staying in a historic property, and the Ritz does a strong job of managing these challenges. Overall, this is a highly recommended hotel and a very fun place to visit with friends and family.