Hotel Theo New Orleans, Tapestry Collection by Hilton

Melissa NeSmith 5 months ago

We had a fantastic stay at Hotel Theo New Orleans! The location truly can’t be beat — it’s incredibly walkable to so many nearby attractions, shops, and amazing restaurants. We loved being able to step outside and easily explore the city without needing a car. The hotel itself was clean, comfortable, and stylish, offering a great retreat after full days of sightseeing. The staff was friendly and welcoming, adding to the overall positive experience. If you’re looking for a centrally located hotel that lets you experience the heart of New Orleans on foot, Hotel Theo is a wonderful choice. We would absolutely stay here again!

D Jess 4 months ago

I stayed at Hotel Theo in New Orleans during Mardi Gras, and this was easily the worst hotel experience I’ve ever had — and I’m a Hilton Honors rewards member who has stayed everywhere from five-star properties in Chicago to more budget-friendly locations. This one was unacceptable across the board. Check-in was at 4:00 PM, yet my room still wasn’t ready at that time. When I finally got access, I had to haul my own luggage while four grown male staff members stood by watching me struggle with the door. Another female guest had to step in and help me while they continued to stand there. That alone set the tone. Room 811 had multiple issues. The water was ice cold. They ran out of towels. The toilet barely flushed. There was water leaking onto the floor from the pipes. For the price paid during Mardi Gras, none of this is excusable. Valet service was another disappointment. We were charged $50 per day for parking, yet every time we requested our car, the valet staff complained and suggested we “just walk to the garage.” If I’m paying for valet, I expect valet service — not attitude. The restaurant connected to the hotel was just as bad. One employee charged me $10 for a cup of water taken from the back employee area. It felt dishonest and underhanded. I paid it, but it was incredibly unprofessional and left a sour impression. What stood out most was the front desk and management’s indifference. They seemed completely unbothered by the repeated issues. Hospitality is about guest experience, and there was none of that here. I understand Mardi Gras is busy, but high volume is not an excuse for poor service, lack of maintenance, or dismissive staff. I would not recommend this property and will be reconsidering future stays at this location.

Dominique Jordan a month ago

Kerry at the front desk provided exceptional service during our stay. He truly went above and beyond for guests, and his hard work and dedication did not go unnoticed. We really appreciated him throughout our visit. Malcom was also very kind and friendly. The staff overall made a great impression and truly made all the difference. The only area for improvement would be the room and floor temperature. Other than that, we had a great stay.

Brandi U. Herbert 2 months ago

We enjoyed our stay at Hotel Theo during the French Quarter Festival. The room was clean, the water was hot, and the AC was ice cold! Our room didn't have windows but that was a plus when you want to sleep in late. Malcolm and Gwen at the front desk were very welcoming hosts. A 5 minute walk to everywhere you want to go. A great location. I would definitely stay again.

Devin Vallier a month ago

I’ve had the pleasure of visiting many hotels in New Orleans, and I must say that my stay at the Hotel Theo was one of the best. From Kerry at the front desk greeting everyone with a smile, and Leslie managing housekeeping and making sure the room was spotless, so that they could accommodate an early check-in. The staff is 10/10!