Holiday Inn Express & Suites Albuquerque Historic Old Town by IHG

mj m 2 weeks ago

Not sure why this location gets negative reviews. We are moving across country, opted for this location. Then my car needed some repair work so our stay here was longer than expected. We were given no issues for extending another night. None of us could hear any highway traffic that kept us awake. The room & bathroom was clean and comfortable (though the shower was a force, but it did what it is meant to do). The staff, all of the staff we encountered were friendly, courteous, and professional. As for others who mentioned not feeling safe, we felt 100% safe. Security & police seem to be routinely rolling so I am not sure what others issues were concerning safety. And they are pet friendly which is a huge plus because it is hard to find a good, clean hotel that allows our big ol' boy.

Chilia Martin a month ago

After driving long hours, it was wonderful to enter a clean room and just go to sleep. Service desk lady sent me to a quiet part of the hotel. Very thoughtful!! The bathroom was clean and had all the things I needed. Great stay for the night! Will come back again next time I drive by Albuquerque, NM.

Daniel Currier 4 months ago

Everything was nice! The employees were friendly, the room was clean, and the location is great. The bed and pillows were extremely comfortable and the room is what I would expect from a Holiday Inn Express (Diamond elite, so I know these rooms!). Breakfast every morning was hot and fresh with a nice variety. As a side note, I’m really glad that this property had signs and artwork from the nearby Indian Pueblo Cultural Center displayed in the lobby. It’s nice to know that IHG allows properties to express themselves and their local culture! For those who need stronger coffee than what the dispensers offer, there is a Starbucks within walking distance right next door! 10/10, will stay again!

Kauwela 7 months ago

The room was very nice and very clean. I felt very comfortable at this hotel. So comfortable that we decided to do a late check out. There’s so many options of places to eat within 10-20 mins away. Starbucks is right across the street, literally 10 steps away. Gas station across the street, I was able to fill up right before hitting the road again. I’d definitely stay here again and highly recommend this place.

Christi Johnson a month ago

I have stayed here numerous times but the last time they billed me twice for the same room. I have been trying for two months to get this cleared up. There is no bill on my IHG account for this stay, but they charged my card. I've reported it as fraud and talked to the hotel. The promised to get back to me...crickets. I just want them to refund my card but no one picks up the phone. Beware