Staybridge Suites Albuquerque North by IHG

NG 2 months ago

The Rooms: Outdated and in need of some refurbishing, but passably clean. The tub was stained and the floors in the corners needed cleaning. The bed was comfortable. I was suprised to have a full kitchen, including a couple stove burners, fridge, dishwasher, and dishware. Service: They let me check in early which was nice. However, after I got to the room and was getting ready to shower off my travel day, someone tried to get into the room. They stopped trying when I yelped, startled. I made sure the security lock was fully pressed down after that, then called the front desk. The guy there didn't seem ton care and suggested it was a housekeeper. No follow up. So this left me with an unsettled start and an anxious night. The next day, I spoke to a young woman with glasses at the front desk about it, and she was very nice and understanding and offered to re-do my keys as a precaution. To the man at the front desk -- please learn from this woman about how to treat your solo female guests and immediately make them feel safer by re-doing the keys if this happens again. Breakfast: Probably the saddest hotel breakfast I've encountered. Scones were hard and dry. The juice was thick and too sweet. I didn't bother trying to eat here after my first morning. Location: Very accessible to everywhere I needed to go in Northern Albuquerque. Very close to the Pan American highway. Overall I probably would go somewhere a bit nicer next time, as I'm here for business anyway.

B.L. Gur 2 weeks ago

FIRST OFF CUSTOMER SERVICE EXCELLENT!! ROOM VERY CLEAN NO COMPLAINTS. HALLWAYS WERE CLEAN PARKING LOT WAS OK COULD USE A LITTLE MORE UPKEEP BUT OKAY. BED VERY COMFORTABLE. DID NOT GET TO SEE POOL OR EAT BREAKFEAST WAS ALL THE WAY ON THE OTHER SIDE OF HOTEL AND WITH MOBILITY ISSUES IT WAS TO HARD . NOW TO WHY I GAVE IT 2 STARS COCKROACHES EVERYWHERE !! WE HAD SOME IN OUR ROOM AND THEY WERE EVERYWHERE OUTSIDE RUNNING AROUND . SO MAKE SURE TO PUT ALL YOUR STUFF IN ZIPPED TIGHT BAGS.

John Perez 4 months ago

Had to change room upon arrival but they accommodated us very well. Very comfortable and clean and friendly. Only complaint is their breakfast area needs to be a little roomier. But I highly recommend Staybridge Suites!

Teya Small 5 months ago

Always a great place to stay, the only issue was the garbage disposal didn't work, but it didn't ruin our trip by any means. The breakfast was good, the staff were nice, and everything was pretty clean. We'll be staying here again in the future.

Kristin Kaydahzinne 5 months ago

Always a great stay! I frequent the area for work and leisure and this has easily become my favorite place to stay whether im traveling alone or with family. The front desk staff are nice and super helpful. Sapphire is a gem, its a sweet touch to have people remember you and your preferences. Most recently, Jason has been the person to check me in, such a nice demeanor. Overall thr service and amenities make for an enjoyable, safe and secure stay! 👏