Hotel Albuquerque at Old Town

Cynthia McMullen 2 months ago

Great rooms and staff were very friendly. We did have some not so hot water. So unsure why the hot water on 9th floor wasn’t happening but overall. We’d come again. It was a great hotel close to all the things. The pool was nice tucked away so we had to ask where it was. The parking was easy and walking to the saw mill was perfect. Great hotel with great views. Walking to old town very do-able too.

David Williams a month ago

I’ve stayed at many hotels all over the world, and this shower was by far the worst. It felt like six children shooting squirt guns at me. The room was dated and sad: no artwork, bland décor, old furnishings, and rough, worn towels. I’m not exaggerating when I say you have to let the bathroom water run for a solid five minutes before it gets hot. Only one elevator was working. When we checked in, the front desk told us we could watch the sunset from our balcony, but they put us on the east side of the hotel. Overall, the room felt more like a Super 8 than a nice hotel. We ordered a cheeseburger from the restaurant and asked for it medium. When we got back to the room, it was burnt. The next morning, we went back to ask for a refund and were told we couldn’t get one until the restaurant manager came in later that day. I then went to the front desk, and they also said they couldn’t issue a refund, offer anything for the inconvenience, or provide any compensation. Overall, this hotel is a two-star property at best. The atmosphere around the hotel also felt sketchy, with homeless people wandering around nearby.

Annette Ashcraft a month ago

Hotel itself is a beautiful older building with a lot of character, but unfortunately the stay didn’t match the price we paid. Rates were clearly inflated because of events happening that weekend, and for what we received, it just wasn’t worth the cost. The renovations felt poorly done. The rooms are extremely small and difficult to move around in comfortably. The popcorn ceilings made the rooms feel dated, and the shower setup was frustrating — the shower heads are mounted very high while the water pressure was very low. That said, there were some positives. The beds and pillows were very comfortable, and we slept well. The restaurant food was genuinely excellent, and the customer service from the staff was friendly and welcoming throughout our stay. Valet service was also inconvenient. You have to specifically request assistance, and luggage carts were not brought to the rooms, which was surprising considering the price point of the hotel. Overall, while the building itself has charm and the staff was kind, the experience simply did not justify the premium pricing.

Kristina Ramirez 3 weeks ago

Big and Tall staying with your family! Be aware the double beds are full size and not queen. We’re visiting from out of state, so not sure if this is the norm for the area, but we are used to double queens. My husband is 6’2 and on the heavier side. We weren’t able to comfortably sleep together so we had to each share a bed with our daughters. Luckily for us, they’re still little so they didn’t mind. We asked the front desk for a double queen but they were not able to accommodate at all. It does not specify on their website about the bed size for the double bed rooms. Very disappointed.

Matthew C. Gutierrez 5 months ago

Stayed here NYE and was greeted warmly by Cassandra and Lainey and then when I came back from sawmill market later in the evening JT and Anthony asked me how I was doing and made me feel even more at home. Then Mr.Wells the GM sent me an Amenity to my room which was a real treat! I even got an upgrade which was truly awesome! Spending the holiday here was amazing and worth every penny! I’ll be back again soon! Nice work guys! Apologies for the delayed review! It has been a busy start to 2026.