Hilton Cleveland Downtown

Rebecca Wehr a month ago

We had great cocktails at the lounge. Our room was clean. Amenities were full. The breakfast buffet is really good, but we didn't get that this time. Valet service was fast and friendly. We really like this downtown hotel.

Scott Salmon 4 weeks ago

I chose the Cleveland Hilton because of its excellent downtown location and proximity to the Rock & Roll Hall of Fame. The room itself was spacious, comfortable, and clean. Unfortunately, the overall service experience for our group was inconsistent and disappointing. We encountered issues with the parking garage on two separate occasions when our room key would not allow us to exit. Both times, we spent more than 20 minutes waiting for assistance while trying to reach someone through the call button and contacting the front desk. One front desk employee stayed on the phone with us until the issue was resolved and ultimately credited us for one night of parking. She provided the best customer service we experienced during our stay. We also appreciated the female bartender who kindly brought us popcorn with our drinks. Other service issues included being abruptly told we were in the wrong area while eating outside food, finding that the 32nd-floor restaurant was not open as expected, not receiving fresh towels on our second night, and having drinks mistakenly charged to another guest’s room instead of mine. When we departed, there were no luggage carts available, and several common areas of the hotel did not appear to be well maintained or particularly clean. Perhaps the most disappointing aspect was the inconsistency in how guests were treated. While I personally received excellent attention from the front desk staff, including what felt like “red carpet” treatment, other members of my party were often ignored or treated rudely despite holding the same Hilton Honors status. I even witnessed another guest in our group receive noticeably less courteous service. While the location and room quality were strong positives, the inconsistent service and operational issues significantly impacted our overall experience.

Elias Thornwell 2 months ago

I stayed at the Hilton Cleveland Downtown during a short trip to Cleveland and overall it was a solid experience. The location was convenient, especially if you’re visiting downtown or attending events nearby. My room was clean and modern, with a nice view of the lake and city. The bed was comfortable, though the room felt a bit standard for the price. Check-in was smooth, but the lobby can get busy at times. Staff were generally polite and helpful when approached. I didn’t use many amenities, but the hotel felt well maintained. It’s not perfect, but it worked well for a short, no-fuss stay in the city.

Debbie Hudson 6 months ago

Excellent rooms and service. Just a beautiful hotel and the decorations for Christmas were absolutely stunning. Close to all the major downtown attractions. I have to say, even the beds and pillows were amazingly comfortable. The staff was very sweet anytime we needed anything. Elliott's on the second floor was our favorite Hangout after hours. Elena our waitress there was super sweet and they ran a great team. Food was excellent we had the smash burger and wings. Great selection on beer, drinks, and food. Great place to stay when you visit Cleveland

James Covello a month ago

This hotel is located in central downtown Cleveland with perfect access to all of the stadiums and the train line. Our bartenders Scott and Traci were excellent and provided some of the best cocktails in the city at a reasonable price. Definitely try the espresso martini, they don't batch them so the coffee is always fresh. The yuzu cocktail was also exceptional. Nice vibe in general.