One Lux Stay HWH Downtown Los Angeles

Ruben Becher a year ago

Comfortable clean apartment with shared pool and jacuzzi on the rooftop. Gym as well on the rooftop. Much better stay then in a hotel (in my opinion) . Full equipped kitchen, washing machine and a dryer. My second time here and I recommend.

M M 11 months ago

The room was nice. The rooftop was nice aside from people partying up there, which wasn't my thing. However, it was really hard to get the key to the room because, despite how we followed their detailed instructions--the key was not where it was supposed to be. We gave a 45 min heads-up that we were on our way to check in, as requested. The person who answered the phone said, "okay," and hung up. When we got there we had to wait a while, along with some other people trying to check in and experiencing the same difficulties. With the hoops you have to jump through to get check in instructions, it was ridiculously hard to get checked in. They would not give us check in instructions without us sending info on us and pictures of our IDs. We had to send multiple pictures of IDs because the person receiving it said it was too blurry 4 times. Some of the windows don't lock, so it's possible to climb out as you can see in the picture, and someone could potentially climb in if they could push it up from outside. There was also a stripped wire in a closet and it was not something that seemed like it would be up to code. Note: this seemed to be listed by the person who is renting or who owns the unit, not the building owner. You will have to pay for public parking here, since there is no parking inside of the building. Also, location wise, there were used needles on the street a block away. There was also a nice cheese place and the Last Bookstore, but the used needles on the sidewalk put me off a bit. Wear good protective footwear and keep your eyes peeled on the street.

Luigi Patruno 3 years ago

We spent Halloween weekend at the One Lux HWH Downtown LA and had an incredible time. The rooftop is beautiful, with a great pool and hot tub. We also enjoyed free breakfast (fresh bagels with bacon, egg, and cheese) with free beverages (mimosas and beers) until 4pm! We didn't even know this was included, so we were very pleasantly surprised. On top of this, the rooms were very clean and comfortable. Highly recommend this place.

Chad Siwik a year ago

I had the BEST customer service experience ever with Maria. She solved my issue quickly, understood how everything worked regarding a complicated problem, and made sure I was happy. This type of care is very rare these days. Will definitely be staying here in the future. Thank you to the wonderful Maria!

Ava Safai 2 years ago

Our room was booked through Expedia; it was large and the service over SMS was very helpful — thank you Sonia for letting us store our luggage before check-in. Staff at the building were nice. Everything inside was safe and the gym was great. As feedback, I think some of the photos are outdated (there is more wear and tear) and the windows need to be soundproofed. It was quite loud, and the area outside was a little rough and far from most tourist attractions. If you’re planning to go to areas such as West Hollywood, Beverly Hills, or the beaches, stay on the other side of LA. More clear instructions on how to get in the building would also be helpful to those new to HWH (there is a door in the parking lot you can use to call valet services, who will help you if you’re staying there). I was skeptical at first due to the aforementioned things, but I would stay again due to the safety in the building, kind service and size of the room.