Best Western Lanai Garden Inn & Suites

June Patricia-House Miller 5 months ago

Be forewarned. Based on the reviews, and price we paid (within $10 of $200) for parking ($5), taxes, and room rate, the condition and location disappointed me. At about 10 pm, I felt disappointed in how a reckless driver sped to our left as I prepared to turn into the parking lot, how a man on a stopped bike appeared to be watching the parking lot, how a tall metal column blocked the driver's car door from opening fully (I should've backed up), and inside, how a transparent shield separated the reception desk from customers. Especially at night, I can imagine that the hotel clerks could greatly appreciate it for security. Despite the tall parking lot fence, I felt unsafe in the area at night. After checking in, I felt disappointed that no extra blanket was available for our chilly room (an apologetic receptionist could offer only a sheet), and I slept poorly with the heat turned up. In our room, I was disappointed to see an obviously broken lampshade, dust on towel racks and a light switch cover, and an unknown brown gritty looking particle in a crevice on top of something on the bedside table. Thankfully, the sheets and large surfaces looked clean. I did not take time for photos since I wanted to just leave in the morning. My overall impression was that the room was very well-worn, and I would typically expect to feel more satisfied with lodging at that price. We chose to stay at this Best Western based on the ratings and proximity to an event. Next time, I would stay elsewhere. Both the morning and evening staff acted polite and friendly. I appreciated them.

Michie 3 months ago

its good for an overnight stay. Bed is comfy. Entrance to it us a bit tricky. Be careful not to miss it or you will end up going back to the freeway. Entrance to the parking is on the side after turning left on the stoplights.

Scott Alverson 8 months ago

We accidentally left a blanket and stuffed animal behind in the room. When we called later that day, they lied and acted like they weren’t there. Clearly the items had been taken by the staff, and they were trying to cover up. The lying was made more obvious by their rudeness in the conversation. Generally the stay was bland and the staff had seemed disengaged to begin with, but this last part really made it a bad experience.

Pj Martin 4 months ago

The rooms and the whole hotel isn't very clean. The elevators are dirty, the room were dusty and under the lil fridge was dirty

Liam O 6 months ago

I stayed there in September 2025 It was so nice cozy And Im pretty sure they bought the food from the Denny's down the street because THE FOOD IS DELICIOUS.cozy beds no stains no bedbugs 5 stars.