Four Points by Sheraton San Jose Downtown

Rick a month ago

Staff was nice, and the hotel was clean and bed was comfortable... but I could only lay in it as my room was next to the road and every 10 minutes the light rail would come by with its horn, bells, and announcements and keep waking me all night. Can't blame the light rail but there needs to be better soundproofing for your rooms near the street.

Angel a month ago

Great hotel for convention stays, especially for the price point. The rooms were comfortable, clean, and well maintained, and the lobby/interior had a unique, upscale style. The rooms had windows but nothing much to look at, just a nearby building. No microwaves in the rooms, however the lobby does have one for use with a paid snack area. It did not feel like your typical modern hotel. The location was excellent, only about a 5-minute walk to the convention center while still feeling slightly removed from the crowds. Everything nearby was within walking distance, and the hotel felt very safe with keycard elevator access and locked front doors at night. My only major issue was the parking. The parking area is shared with convention center visitors, so it fills up quickly and can be confusing. A few times my car was blocked into its spot, which was frustrating. The hotel also doesn't handle the parking, an attendant does so you must rely on this person to instruct you on where to park. Parking daily was 42 dollars I believe which is pricey, even more so when the daily parking for non stayers I BELIEVE?? is cheaper... The area can also be a bit loud because of the trolley and convention traffic, and most nearby restaurants are very expensive. Like 100+ per person expensive. I wish I would have checked on this before I visited. I would have brought my own food. No microwaves in the rooms, however the lobby does have one for use with a paid snack area. Overall though, I had a very positive experience and would stay here again. This has been one of my better hotel experiences in the last couple years.

Dustin Howard a month ago

First off--massive thanks to Rhianon and Linh for their incredible service and hospitality during my trip. The front desk team here is top notch and will do their best to help when any issues arise. The first night there was great, but when I arrived back to the room and was settling in for the second night, a party group had rented several rooms on my floor and were yelling down the hallways to talk to one another. Front Desk got me upgraded to a bigger room on a different floor and the rest of my stay was absolute bliss. Only reason i can't give 5 stars is because of the trolley. The bell noise is incessant every 15 minutes and on some sides of the hotel, can feel like its just outside the window. if you're a light sleeper, bring earplugs. That said, the walls are THICK and there's concrete in between the floors, so it is more quiet than other hotels if you're on the other side from the trolley, which is where they put me after the room change. Loved the vibe of the hotel but no breakfast was a bummer and the restaurant off the lobby is massively overpriced for what it is.

Lizzy Carter 6 months ago

The Four Points by Sheraton was conveniently located near "Christmas in the Park" The rest of our party had booked at the Hilton that was a block or so away. Upon check in I was greeted & thanked for being a rewards member. There is a $42/night self parking fee; which I had seen online. We were able to park in their small front lot that has 4 parking spaces (one reserved for checking in). They have a larger private lot at the driveway prior to the front of the hotel. The hotel is conveniently located near many eateries as well as things to do; but be aware you are on a one way road when entering this hotel parking area and you will need to do a loop should you need to get to their overnight lot. Our room was on the 4th floor; it was clean well kept & quite. Despite being in the city surrounded by commotion, it was quite and peaceful in our room. We heard one neighbors door slam and the bells of the trolley cars going by down stairs. The bed was not the most comfortable thing; but not bad at all. I would stay at this location again if in the area.

Brooke Beane 7 months ago

I’m so disappointed in this hotel. Here’s what happened: 1. Couldn’t check in online and have digital keys. 2. Was “complimentary upgraded” from a room with a view to a room without working windows that had a broken toilet. When I changed rooms because they didn’t have maintenance I was DOWNGRADED to a room that had a PRISON WINDOW VIEW. 3. Ordered a Mai Thai on a Friday, wnrt back on a Saturday and ordered a Mai Thai again for it to be a COMPLETELY different drink. When I brought it up to the bartender he just kept telling me “you must’ve ordered something else”. 4. The rooms have no microwave. 5. The front desk found out where we parked and just said “oh are you moving soon?” When we said the next day he said “okay that’s fine” and never told us where to park. 6. We were never told of ANY amenities offered by the hotel. I could keep going.