Holiday Inn San Jose - Silicon Valley by IHG

Francisco Caballero 4 months ago

This is a very welcoming hotel. Customer service is one of the best. Checked in with Gio, one of their front desk agents, he was very friendly and gave great customer service. Gio was clear and explained all commodities that this hotel had to offer; A+. After a long day of business I was looking forward for a good rest, which was not a problem. The bar/restaurant inside the hotel was an A+; very convenient. It has been a great experience staying here. I really recommend this hotel.

イネズ a month ago

Located at least 45 minutes by Uber from SFO Airport, I was accommodated at Holiday Inn San Jose - Silicon Valley after my United Airlines flight was cancelled. Overall, the stay was acceptable for a short overnight transit, but the hotel feels quite dated and basic. The room was clean enough, but there was a noticeable unpleasant odour upon entering room no 112 which lingered throughout the stay. The furnishings and facilities are functional, though they could benefit from refurbishment. The reception staff were courteous and efficient during check-in and check-out, and the overall service at the front desk was satisfactory. I also had dinner at the hotel’s pub restaurant. The food was generally decent and service was acceptable. However, the calamari did not seem particularly fresh, which was disappointing. More concerning was that an expired mustard sauce was served with the dish. When I pointed this out to a staff member, the sauce was simply removed without any apology or acknowledgement. While the issue was addressed, the lack of concern or basic customer service recovery left a poor impression. The hotel served its purpose as an emergency accommodation arranged by United Airlines, but between the dated room, unpleasant room odour, and the dining experience, there is certainly room for improvement.

Scotland McCallum 3 weeks ago

This is an event center and OLD hotel. We weren’t looking to spend a great deal of time there obviously but if you wanted peace and quiet at night, good luck. It was loud at night almost our entire stay. The staff are not particularly friendly either. Parking is an additional cost even though the rooms are fairly overpriced. They nickel and dime you on other things also so for the ultimate cost, better to just stay at a nicer place. Also, normally hot water with high pressure would be a good thing but the water comes out almost scalding not even turned all the way up and the pressure is exceptionally high. About the only nice thing I have to say is that it was clean and there was one nice staff member who made sure I got extra pillows upon request.

HEATHER EADDY 4 months ago

Pretty nice hotel. I didn’t make the res so I wasn’t sure what to expect but I was pleasantly surprised. There was a group of us and every room was a nice size with comfortable beds. Most of the rooms did have issues with lack of hot water during our several night stay. The hibachi restaurant across the street was really good and we had fun at the sports bar next door, it’s nicer inside than it looks from the street. I like that it was right off of the freeway and made getting around easy.

Chris Barrett 3 months ago

This hotel features a nice bar with great service and food in the lobby. Hotel room is decent, but the shower would not drain and is overall unattractive with a big rust ring around the drain. In order to get it to drain out while showering I had to shut the water off for over 2 min, at which point the water comes back on ice cold for the next 2-3min. Very slow to get hot and then the hot water just goes away again intermittently. Reported the issue, but front desk did not care enough to make any adjustments. This was a business expensed trip, so I have nothing to gain, but overall quite disappointed with the experience. Second time staying here and prior experience was similar.