Hotel Clariana

Matt Roman Lopez 5 months ago

We enjoyed our stay here. It is wonderfully located and it was very clean. The staff was super helpful at all hours. It is quite secure as you need to scan your card before getting into the building itself. You need to do the same to leave so it is safe. Rooms could use a bit of updating but it wasn`t as if it looked or smelled "old", just a bit dated with some color choices but all very good condition. Art deco style hotel throughout. Beds were super comfy which is such a plus.

Stephanie Brown 7 months ago

5 stars for the staff and location, 4 stars for the physical building. Every employee was so friendly and accommodating. The hotel was perfectly located for everything we were doing that weekend- walking distance from SAP, convenient to the highway, very easy to navigate from/to, even thought I had never been to San Jose before. Lots of dining and bar options within walking distance. Parking was included in the room rate, which was a huge perk. An older hotel, but with all the benefits therein- light breakfast in the morning, coffee and minibar in the room, cable TV, trial-size soaps and plenty of towels. Room was clean. But also some of the negatives of an older building— the walls are thin. No noise from neighboring rooms, but we could hear every hallway conversation. Also, the windows are singled paned and our street-facing room caught a LOT of noise. People arguing, car mufflers and speaker systems, unhoused people yelling (it’s a downtown, there is a transient presence, but nothing wild)— it was all very audible. I am a heavy sleeper, so it wasn’t too much of a problem, but if you are sensitive or traveling for work and need quiet, I would take it into consideration. Also, the wifi was quite weak. Still, I would stay here again.

Eugene Harris 3 months ago

To be fair, this seems like a mom-and-pop operation, so I tried to keep my expectations reasonable. But my stay at Hotel Clariana felt less like a hotel experience and more like a very committed improv performance. My room was on the 5th floor on a hot day, and instead of central AC, I got one of those portable AC units that looks like it was borrowed from a landlord after somebody’s apartment system broke. And because those things leak, they had an old detergent bottle catching the water. Nothing says “hospitality” like sleeping next to a DIY plumbing solution. At the front desk, I was told the Keurig was free, which was exciting until I got to the room and found no pods. Even if there had been pods, the machine was so dirty it looked like it had been brewing regret for several seasons. At first I was impressed by the snack prices. Honestly, $1 to $3 is a pretty good deal these days. Then I looked closer and realized some of the snacks and drinks were expired, including a Rockstar that appeared to expire in 2022. Apparently the refreshment area is also a history exhibit. The lotion and soap looked like they had already been used, which is a detail no guest should ever have to notice. The bathroom vent was also extremely dirty. And on top of all that, parking was $20. So in summary: if you like budget snacks, mystery expiration dates, portable AC engineering, and a Keurig with emotional baggage, this may be the place for you.

Bunny Duncan 8 months ago

I highly recommend this hotel! I made my reservation for three nights at the last minute, and they were very accommodating, honoring my request for a room on the highest floor available, with a view of downtown. The concierge and staff were all friendly and professional, and my room was much larger than I expected, and was spotless. I must give a heartfelt shoutout to Tina! She went above and beyond for me when I unexpectedly needed to extend my stay for another three nights, due to an accidental fall I’d taken that resulted in a substantial injury, that required several stitches in my head, and 72-hours of bed rest per doctor’s orders. She was very kind and attentive, and checked in with me to make sure that all of my needs were met each day. The mini-fridge was well stocked with two free bottles of water per day, and the other beverages and snacks were really inexpensive, compared to other hotels that charge exorbitant prices for everything in the mini-fridge. Full-size sodas and energy drinks were $2.00, and the snacks were only $1.00 for nuts and crackers, and $1.50 for candy items. One of the most important aspects of this hotel is safety; for instance, food deliveries must be done at the lobby door, rather than having delivery personnel having access to the entire hotel. The lobby doors are secured 24/7, allowing access only to guests, which is a big plus in a busy downtown area, where the nightlife/streetlife goes well into the early morning hours, so there’s no foot traffic coming into the hotel to use the restroom or to hang out in the lounge area. I will definitely be staying here when I’m back in December!

David 7 months ago

Absolutely awful experience, avoid this hotel at all costs. The place was filthy and smelled terrible, the hallway reeked of dirty socks. We found cockroaches several days in a row, in the bathroom, on the carpet, even near the bed. Under the bed was full of dust and dirt, the walls were stained, and when you scrubbed the bathroom floor, the water turned brown. I even saw that they don’t change the sheets between guests, they had hairs on them and smelled bad. The breakfast was disgusting, and they still haven’t returned my deposit. At least there is an elevator, though it only works sometimes. I would only recommend this place if you’re looking for a thrilling survival experience rather than a comfortable stay.