Hyatt Place San Jose Airport

Judy J a month ago

Everything was great! The room was clean and the bed was spacious. I’d read some bad reviews beforehand and almost didn’t book, but we decided to give it a try—and it was the best decision we made. We booked two queen rooms and one king room, and each one came with a sofa bed, which was a huge plus. The only downside was that there wasn’t a microwave. That would’ve been really helpful with the kids, since we usually need to warm up food later in the day. Overall, we had a great stay and would recommend it.

Ana Maria 3 months ago

The good: - spacious rooms - free breakfast with hot tea almost all the time - I feel bad for front desk always standing. But they are always helpful and polite - quiet surroundings - great prices most of the time The not great: - SLAMMING DOORS. This will drive you crazy. Every day 12-5PM or so, by cleaning staff and occasionally anytime by guests. Cleaning staff is noisy. They slam doors like revenge. Sometimes guests do that too. Those doors need springs. - cleaning staff got this policy: they only make your bed and change sheets every 3rd day. Lazy, smart and annoying. They could at least make your bed every day, but it's not going to happen. Make your bed yourself !

Grant Brophy 2 months ago

People saying this was the worst breakfast ever? It wasn't the best breakfast I've ever had but comparing it to others I would say it was actually pretty good. We slept great, only one night because of a late flight but we both thought it was a good stay. We would both go back again and I would absolutely eat that breakfast again

Adventurer! 5 months ago

We had a fantastic stay at the Hyatt Place San Jose. The experience was enhanced by the exceptional customer service, especially from Cecilia at the front desk. She was an absolute gem—incredibly professional, friendly, and went above and beyond to make us feel welcome and ensure we had everything we needed. We hope she is recognized by management for providing such a wonderful first and lasting impression!

Yule Show 2 months ago

Can you imagine a hotel that provides free coffee but makes you pay for water? I found one: the Hyatt Place in San Jose. After driving all the way from Pasadena, I reached this pre-reserved hotel near the San Jose airport. It’s located in a hotel district alongside brands like DoubleTree by Hilton, Motel 6, Hampton Inn, Fairfield by Marriott, and Sonesta ES Suites, yet despite all these hotels, the area felt strangely deserted. By 8:00 PM, there wasn't a single restaurant open nearby except for a Denny’s. Upon arrival, I had to pay a $20 parking fee through my phone. There was no option to charge the parking to my lodging or even include it on the same invoice. My room on the second floor was a decent size and looked clean, but there was a loud, constant noise coming from a wood-framed corner—likely a central air conditioning pipe. To make matters worse, the entire room had a very obvious, unpleasant odor that smelled like sweaty feet. I initially thought they had simply forgotten to provide bottled water, but when I asked the front desk on my way out to dinner, they told me that complimentary water is not included in the room fare. I have never encountered a hotel like this, especially one from such a famous hotel group. The hotel seems to be proud of its free breakfast, which is served in a clean cafeteria, but it was a total disappointment. There was no real bacon, no sausage, and no fried eggs. The only meat available was precut turkey Canadian bacon, which was essentially like bologna with hard, unchewable edges. All the food was plain and tasteless; the orange juice tasted like powder mixed with water, and even the coffee was weak and lukewarm, poured from a thermos. It’s such a pity to have a stay like this during a trip. I honestly would have rather stayed in an economy motel, where you at least usually have a kind owner you can chat with.