Hilton Garden Inn Jacksonville Downtown Southbank

Tee Jenkins a month ago

Ms Rose was very pleasant and took very good care of us once we arrived to hotel. She made sure we was able to check in early and noted in the system that it was our anniversary. We really enjoyed pur stay.

Kelam Patel 4 months ago

I recently had the pleasure of staying at the Hilton Garden Inn/Homewood Suites dual brand hotel in Jacksonville, FL, and I have to specifically recognize Sevdra at the front desk for making our stay exceptional. From the moment I arrived, Sevdra was incredibly sweet, welcoming, and professional. She greeted me with such positive energy that it instantly set the tone for my trip. Her warm personality and genuine kindness made check-in smooth and enjoyable. It’s clear she truly cares about guests and takes pride in her work. Beyond the outstanding service at the front desk, the hotel itself was excellent. The rooms were clean and well-maintained, the service throughout the property was top-notch, and the location in Jacksonville is convenient and ideal for both business and leisure travel. Sevdra is a fantastic representative of the hotel—great energy, great attitude, and a truly great employee. I highly recommend staying here, and I hope management recognizes what a valuable asset she is to the team!

Ginger Bowman 6 months ago

Honestly I don’t stay at Hilton very often. I stopped here because we were going on a road trip and desperately needed a place to stay last minute. Service was fine but to be honest we didn’t need it really. The rooms were fine except the bathroom. When you turned the water on it was fine as long as you don’t use the hot water if you turned on the hot water is sounds like someone shooting. There was hair in the shower and the caulking was coming off the wall in the shower. Their sheets felt stiff. It was like someone used a whole can of starch on the sheets lol.

Zach Ratcheson 4 months ago

Shoutout to Tasha - what great customer service she provided! She was great to work with and very understanding of our situation. She made our visit a positive experience. Hilton as a whole, needs to clarify what levels of their loyalty program gets parking included and/or breakfast included. Very confusing. Kudos to the nice man who was in-charge of trying to explain the situation to multiple guests.

Nicole Brown 5 months ago

Breakfast is not included except if it is prepaid for. There is buffet style and a menu to order. Coffee and tea bar is complimentary, they even have hot chocolate! Staff (Georgiana) is extremely friendly in the cafe! Room and lobby decor is dated. Pool and hot tub was pristine! Overall rating 7 out of 10 stars for me.