JW Marriott Miami

Anthony Chang 4 months ago

A quick note on my recent stay at JW Marriott Miami on Brickell Avenue. I have stayed at this property several times, and this visit was noticeably different — in a very positive way. The biggest difference was the staff. Alexis at the front desk was exceptional: gracious, professional, and genuinely helpful. I arrived early, and he handled everything extremely well — assisted while I waited, facilitated breakfast, supported access to the business center, and ultimately arranged a very good room. His manner set the tone for the stay. I also met Keisha, one of the property managers, who was equally charming and added positively to the overall experience. The staff in both restaurants were also very good — friendly, attentive, and professional throughout. The location remains excellent, the property is strong, but this time the service stood out. I heard negative comments in the past from business colleagues about this hotel, which is why the experience was noticeable to me. Whatever management is doing, it is showing. This was one of my best stays here, and the management and team deserves credit.

Maria Thi Mai a month ago

Cleaning Service was top notch. We had service twice a day and in the evening they gave us miniature chocolates on our pillow. As titanium members, we had access to the lounge which had a buffet breakfast and evening appetizers. Since parking is a premium, we opted for a parking package. The hotel is in the financial district, which is great for walking around downtown. The Wi-Fi is a bit sluggish, which made accessing Netflix cumbersome. We were upgraded to a corner suite which had a city skyscraper view. The room was nice with a few exceptions. There is an apparent leak in the floor that makes the carpet damp near the air conditioning unit. This seems to be an ongoing issue as the carpet is pulled away from the edges. The mini bar is full of extra high priced items, but they don’t want you putting your personal food in there. They gave us a separate refrigerator to store our personal items. The coffee machine was great and it was nice to have a coffee in the room. Overall, service is great.

Carmelita Hanks 2 months ago

JW is conveniently located in Brickell where you will find entertainment, food, nightlife etc. Valet was easy and were very responsive and courteous. Checkin was quick and we were given one of the recently renovated rooms, which was well appointed and comfortable. The area was very walkable and once parked didn't need to move our car until checkout. We didn't dine in the hotel, but everything looked good. I would recommend staying here overnight for a cruise or hanging out in MIA away from the beach.

Jonathan Robimson 4 weeks ago

Kris at the front desk is outstanding at his job. This was my family and I first time staying at this JW location an of course it didn't lack quality, elegance, and professionalism. We look forward to staying here again in the near future.

Terri E. 5 months ago

Husband booked a staycation here for my birthday weekend. No kids!!! Yayyyy. Funny story though, we actually went to JW Marriott Marquis Miami first thinking this was where we had our reservations. They couldn’t find our reservation and that’s when they let us know we were probably booked at the JW Marriott Miami, which is 6 minutes away from the Marquis. DUDE!!! Honestly, they should change JW Marriott Miami to JW Marriott Brickell as it is located in the heart of Brickell and walking distance to everything! It’s super confusing! JW Marriott Miami is located in an ideal location in Brickell. We were walking distance to Brickell City Centre and almost everything else. The style and decor here is a bit more classic compared to JW Marquis’ modern and contemporary vibes. Still a beautiful hotel because it’s JW Marriott. We had a lovely corner room with gorgeous windows overlooking Brickell. Loved the natural lighting during the day and the beautiful downtown view at night. Got a complimentary fruit dish and super size Voss sparkling water in our room too. Nice touch. Our stay also included complimentary buffet breakfast at Isabela’s for the duration of our stay which was 3 days/2 nights. They have plenty of seating in the main dining room and a nice patio area too. Overall, a lovely hotel and perfect for our weekend staycation.