Home2 Suites by Hilton Atlanta Downtown

Miguel Aquino 3 weeks ago

The location is good and interesting. You’re a 5 minute walk away from wonderful centennial park one direction, and a 5 minute walk away in the other direction to a park filled with criminal activities and homelessness, not safe to walk on your own. The staff is very friendly but friendliness can only cover so much. The AC temp is centrally controlled so the room was extraordinarily uncomfortable. We were here in the summer with 90°+ weather and it is frustrating to walk into a room that is not cooled. The breakfast once again, super friendly staff but food options were limited. No omelettes or egg station, small, cramped, and food that was there was not appetizing. Over or undercooked, or what I thought was egg bites was actually shaped like egg bites but instead was a small open faced half biscuit with cheese and bacon crumble on top. Very little fruit or proteins, I do remember seeing a greyish sausage patty I passed on. From my point of view, the rank and file employees are very friendly, and genuinely try. This hotel feels like leadership or upper management has a very tight budget “cut costs” vs “guest experience” mandate. Not expecting 5 star hotel amenities but this definitely had me feeling like I’m at an entry level hotel, with frontline staff who do have 5 star attitudes but are limited to what they can do.

Faith Coddington 3 months ago

The staff and valet staff were absolutely incredible. We felt welcomed as soon as we arrived! Valet and check in was speedy and efficient. I was incorrectly charged a smoking fee and after reviewing it with management they handled it for me with no issues! This is the hotel I will book any time I come to Atlanta!

Michelle Shryock 6 months ago

My family and I stayed here for one night and really enjoyed it. The staff was wonderful; the gentlemen at the front desk were so welcoming and Sonya at breakfast was so nice! The rooms were spacious and I loved having a full fridge. The only con with the room was the cigarette smoke smell coming into the bathroom from another guest room but it didn't ruin our night. We had a big passenger van so we couldn't use the valet parking. Instead, we parked in the surface lot across the street and didn't have any issues. The hotel is around the corner from the Georgia Aquarium, which is where we were headed, so that was very convenient. The hotel felt safe since you had to have a room key to enter and use the elevators. Overall, if we travel back to downtown Atlanta we would definitely stay here again!

Audrey A a month ago

The hotel room we had (2 queen sized beds) was fairly clean and the staff at this hotel were great. The hotel breakfast was unusually good for being hotel breakfast - the meat was pretty good and they had fresh local yogurt on tap - and one of the servers in particular, Zella, was very helpful and accomodating. It was a walkable distance to the university and to many good restaurants and attractions. We would definitely stay here again!

KD Family 3 months ago

We came for a quick visit to the aquarium. The hospitality at this hotel made an already amazing trip that much better. I can’t rave about how incredible the staff here is. Every. Single. Person. Is. So. Friendly. Amelia and Kimberly at the front desk were my standouts! Fantastic customer service and tips that helped make the trip that much smoother. Thank you both! We were late for breakfast and the woman in the kitchen was so kind as well. I wish I remembered her name because she was so sweet and one of a kind. There were tweens making waffles alone and she helped them so patiently. The staff makes you want to return here. The hotel is 3 blocks away from the park then a few minutes walk in the park to the aquarium. No bar inside the hotel but staff will give you plenty of recommendations to where to go depending on your situation. We loved our stay! Kudos 100000% to the staff for the GENUINE KIND hospitality!!