SpringHill Suites by Marriott Atlanta Buckhead

Erika Marion 2 months ago

I recently started at the SpringHill Suites by Marriott Atlanta in Buckhead and it was such a great experience from start to finish. One of the first things I notice is service; it was impeccable. Every interaction felt intentional, warm, and genuinely welcoming. The staff was attentive without being overbearing, always ready to assist with anything I needed. The rooms were well-maintained, which made it easy to relax and feel comfortable after a long day out exploring Atlanta. Everything felt fresh and organized. A special shoutout to Keith at the front desk, he absolutely stood out! He was kind, personable, and incredibly informative. He took the time to walk me through Marriott perks and gave excellent recommendations on things to do around the Buckhead area, which really elevated my stay. It’s those personal touches that make a hotel experience memorable. Overall, I would highly recommend this hotel to anyone visiting Atlanta. Between the cleanliness, attentive staff, and standout service, it’s definitely a place I would return to.I recently started at the SpringHill Suites by Marriott Atlanta in Buckhead and it was such a great experience from start to finish.

Sharonica Lunsford 2 months ago

My family and I stayed here for a volleyball tournament the weekend of May 1-3. Our day started off pleasant as the front desk host was very nice and accommodating while checking us in. The rooms are older rooms and need A severe remodel. The next morning, we woke up and found bedbugs in our room. I notified the front desk and we were moved to a different room. Later that evening once we retired from the tournament only to find the shower not working in room 710. Then at 11:30 PM we were moved to room 314 finally able to settle down for the night. During this time, I was told that the manager would reach out and contact me in regards to the issues we were having in room 405 With bedbugs. No one ever reached out. I had to reach out to the hotel on Monday morning, only for the manager to state that there was no evidence of bed books found in our room. My family and I had already planned to pay for our stay at this hotel or any other hotel we would’ve stayed at this weekend. My issue is with the communication of the staff and manager that never reached out to discuss the issue.

Alexandra Monasterio 4 months ago

The staff was really nice, attentive, and honest. They accommodated a double queen bedroom for us on Friday at 2 AM, which I really appreciated. When I called the next day asking if there was a gym, the front desk guy, David, was very honest — which I love, because I don’t like fake expectations. He said it is a fitness area, not a full gym. The breakfast was good, the typical hotel breakfast. The hotel is not brand new or fully remodeled, but the bedrooms, bathroom, and the whole property were very clean. And the price was inexpensive. So yes, I would recommend it if you’re just going to sleep. I went for work with my family and we were okay.

Allaisia Cotton 3 months ago

I recently stayed at the SpringHill Suites Atlanta Buckhead. During check-in, I was handed a parking ticket and instructed to place it in my vehicle, but I was not verbally informed that doing so would incur a $33 per day parking charge. The $66 total charge was later deducted from my security deposit. Had the fee been disclosed at check-in, I would have had the opportunity to make an informed decision about whether to use the parking facility. The property manager Keith was cold and callous and refused to acknowledge the mistake on the part of his staff at all until pressed by a complaint and even while admitting the fee wasn’t communicated at check-in, refused to consider a refund. It’s hard to believe they don’t know exactly what they’re doing by taking the fee out of your deposit on the back end rather than disclosing it and taking payment for parking at check in like any reputable hotel. That sort of practice is already shady enough that the fee should be clearly communicated at every check-in just for the sake of doing decent business. In addition, the hotel itself is badly in need of repair and renovation. The toilet clogged twice from normal use and someone came with a plunger rather then being offered a new room and the second time no one came at all. The furniture is old and even in the lobby where most hotels try to keep things pristine, the chairs are old and peeling. The room itself was dirty and neglected with stains on the sofa and a phone that hadn’t been cleaned ever. Cracks in the sink, stains in carpet —a gross feel to the rooms. It’s run-down and not worth the price and with the parking situation it’s not even worth the location.

Danialah Closs 3 months ago

You have to pay additional to use their parking garage. The surrounding area is currently undergoing construction. The indoor pool was over chlorinated and they did not keep clean towels in stock. The pool was also 4ft deep and very small. Highlights: The breakfast area was top-notch! Spacious and different seating styles were available to accommodate their guests. The breakfast area was clean!! They use their space so efficiently. Staff was available and attentive; constantly fretting over the food and there to help guests as needed. The food differed day to day (which we liked). The rooms were mediocre. They were small but had everything we needed (fridge, two sinks, microwave, desk, couch, two closets, a/c, iron and ironing board, blow dryer). Very quiet! 🙂 we slept well.