Embassy Suites by Hilton Charlotte Uptown

Benjamin 4 weeks ago

Staff was friendly, rooms were clean and quiet. Happy hour drinks were a nice plus with decent snacks along with it. Parking is tough so I would recommend the valet service. It's a bit pricy but if you are staying here you likely have money haha. Breakfast was great. A step up from Hampton. They have a fresh omelet bar that is ready fast as well. Would stay again!

Ryan R 2 weeks ago

Nice rooms, valet, and breakfast…terrible management Upon arriving at the hotel with a confirmed booking, the front desk informed me that they had no room for me. I had already checked in online and received room numbers, but they said that the guest in my room extended his stay, and the room was no longer available. They were “sold out” so had no more rooms, or so I was told. After complaining and waiting 20 minutes, they came back with two rooms, probably taken from somebody else. I got my keys and went to those rooms. I booked two connecting rooms, but the new rooms they assigned were not connected, so back to the front desk I go. They said they had no connecting rooms. Well I had kids with me, so this was a huge disruption. I asked for an explanation from Miss Boutros on how this could happen when I had already checked in online and was assigned room numbers. I was met with excuses and a defensive posture. She made it out to seem like she had no other choice but to extend the other guest’s stay. Her story changed more than once. She even had the audacity to say “but he is a gold member”. Unbelievable. I’m only giving 2 stars instead of 1 because my reservation was comped. This situation was very easy to avoid. If all of your rooms are sold out and a guest asks to extend - you tell them there is no room, and that’s that. And when you screw up and upset a guest like me, apologize and admit that you were wrong and this is not okay. Don’t defend yourself and act like this is just how things work. Miss Boutros needs more management & customer service training.

C. R. Cohen a month ago

My family recently stayed at the Embassy Suites by Hilton Charlotte Uptown, and I can’t say enough good things about the experience. From the moment we walked through the doors, we felt genuinely welcomed. A huge shoutout to Shelly T. at the front desk! She handled our check-in and was absolutely wonderful. She was professional, warm, and incredibly accommodating, ensuring our family had everything we needed to get settled in quickly. It’s rare to find that level of personalized service, and she truly set a positive tone for our entire stay. The hotel itself was great, but it’s the staff like Shelly who make it a place we look forward to returning to. If you’re looking for a comfortable stay with a team that actually cares about your experience, this is a Highly recommended spot!

Moriah Geer-Hardwick 2 weeks ago

I stayed here with a friend for Heroes Con. We drove two and half hours and my 2019 Honda Fit died in front of the valet station. Ended up being a defective fuel pump and I had to get it towed. Everyone at the hotel was extremely friendly, patient, and understanding. Definitely need to give a shout-out to one of the maintenance guys, Ricco McMillan. He went above and beyond trying to help me figure out what was going on and get me going again. We've stayed at the Embassy quite a few times for Heroes Con, and the staff have always stood out as warm and welcoming.

Leon “Lenny” Cao 3 months ago

This was my first time visiting Charlotte, and this hotel has given me an amazing first impression of the city. Our room was clean and tidy upon our arrival. The pullout sofa was surprisingly spacious and comfy. I really wish I could give an extra star for the amazing service during our stay. Monique at the front desk made us feel extra welcome and safe for our runs around the city, and she truly made us feel special throughout our whole stay! The complimentary breakfast was delicious and the dining/serving area was always clean. The staff often offered to take our used plates and trash after we finished, too. Overall, the service and wonderful staff are what made this hotel so enjoyable. The location within Charlotte is super convenient, too. I visited the NASCAR museum, which was just across the street, and there are plenty of good restaurants nearby. The light rail line is just a block away, along with the Rail Trail which was a super convenient running trail. This was one of the best hotels I've stayed at, and I hope to visit Charlotte and the Embassy Suites again!