Hilton Garden Inn Charlotte Uptown

Sterling Johnson 4 months ago

Wife & I stayed the weekend. We stayed in room 905. The room was very dated. We expected a more up to date room being that the pictures online show a very nice & clean hotel. Upon entering the room, the first thing we saw was the dirty carpet. It looked like someone had spilled something red on the carpet. Also, the bathroom area could use some updates. The shower door would not slide all the way across because the bracket was broken. (Picture) As Hilton honor members, we were extremely disappointed in the condition of the room.& the bathroom. (PICTURES ARE ATTACHED) we will not be staying at this hotel ever again unless they do some renovations.

Clayton Wingate 2 months ago

Stayed here over the weekend, The room itself was pretty nice and a decent size due to us traveling with kids. It was clean, spacious and had a pull out couch. Everything was in walking distance and we didn’t need to Uber any where. let’s just say this hotel needs better management. Specifically at breakfast. The manager named “James” was very rude, rolling his eyes at guest questions and concerns and he even walked away while I was asking about the empty coffee pod. He looked like he was hungover and wanted nothing to do with anybody. I prepaid for breakfast and there was NOTHING ready or good about it when it finally came out. I chose here because my daughter had a competition right next door and it was convenient. We prepaid for breakfast so we could grab it before heading to the convention center. But to no avail my wife stated everything was put up and away before closing time which is posted is 11am. Janice at the front desk was super nice and tried to answer my questions about breakfast but I was referred again to the “manager” James.

Noah barb a month ago

Disappointing start to our stay. The room was not ready at the advertised 4 PM check-in time, despite having selected our room in advance through Hilton. The staff member who initially assisted us was rude and not particularly helpful. To be fair, another staff member later in the evening was very polite, approachable, and much more professional. Overall, they could all use some customer service training or something. What was most frustrating was that the hotel was unwilling to offer any accommodation for the inconvenience, even though the room was not available when check-in began. Guests shouldn’t be penalized because room assignments and preparation aren’t prioritized according to the rooms they selected ahead of time. Overall, not the level of service I expected from Hilton.

Colleen Johnson 4 months ago

Good: super friendly staff, clean, older building but obviously was refitted awhile ago and looks nice. Could be better: food prices in the grab and go.. 10 for two packaged cookies 🤑, toilet clogged during the night, in the am had to go downstairs from the 14th floor to go because they couldn't get help right then, inconvenient but they took care of it. Yes I would stay again.

Stephanie Wade 4 months ago

I just wanted to share a quick note about my recent stay and recognize the Guest Service Manager. From what I saw she was doing a really great job making sure everything ran smoothly and that guests were taken care of during checkin. The line was wrapped in the lobby and she stepped right on in to handle me. I came in town for a concert and was running extremely behind. So her getting me checked in quickly made my day. I also noticed how supportive and respectful she came across with the staff, which created a positive vibe throughout the hotel. It honestly made the whole place feel organized and well managed. Everyone was nice but I want to acknowledge her. I just wanted to make sure someone passed along that she is doing an excellent job.