Cleveland Marriott Downtown at Key Tower

Patrick O'Neil a month ago

Great location downtown within walking distance of progressive field and rock and roll hall of fame. The room was decently clean, but we had to tell the front desk twice that we needed more towels since housekeeping never touched the room while we were out. Overall an alright hotel and I’d consider staying here again.

Tiffany D 3 months ago

I recently stayed at the Marriott Downtown at Key Tower for 11 days and had a wonderful experience. Briele at the front desk consistently went above and beyond to make my stay as comfortable as possible. She was professional, welcoming, and always willing to help with any questions I had, making sure to find a solution whenever needed. The location is excellent—centrally located and within walking distance of many restaurants, nightlife spots, and grocery stores. The gym is well-equipped, and the spa and sauna were especially relaxing after long days. The bar was also a great place to unwind, and the staff there were friendly and attentive. Overall, I had a fantastic stay and would definitely choose to stay here again in the future. Thank you for such a great experience.

Bret Putman 2 months ago

I’ve stayed at many hotels, but every once in a while you meet someone who completely changes your experience—and for me, that person was Victor. To be honest, this review is less about the hotel itself and more about the incredible impact one employee had on my entire trip to Cleveland. I must have crossed paths with well over 100 people during my visit, and Victor was without question the highlight of them all. Every single time he saw me, he made it a point to come over, say hello, and genuinely connect. That kind of consistency and kindness is rare. He didn’t just do his job—he brought energy, positivity, and warmth that could completely change the mood of the room. His attitude was absolutely contagious. Victor has the kind of personality that instantly lifts people up. High energy, uplifting, welcoming, and genuinely happy—it felt like he lit up every room he walked into. Day after day, he remembered me, greeted me like an old friend, and made me feel valued as a guest. That level of hospitality can’t be trained—it comes from the kind of person he is. Out of every single person on staff, Victor stood out above the rest. He didn’t just make my hotel stay better—he made my entire Cleveland trip better. Employees like Victor are rare, and any business is lucky to have someone like him representing them. If management sees this: recognize Victor. He is a star.

Tara Miletich 6 months ago

It’s so hard finding a hotel in a town you are completely unfamiliar with. The reviews you find online often are not helpful, SO, I hope this helps you. This hotel is what I expected. Parking was easy, and free. My room is spacious and clean, and it’s not too outdated at all. Maybe a slight scent of must but not bad. High ceilings on the first floor. The gym is small and needs some serious updating, but I still got the job done. Pool and hot tub seemed clean. I would have got into that hot tub if i had had the appropriate attire. What’s best is the location. It’s is easy and safe to park. And you are less than 10 minutes from great local restaurants and bars. Very safe and very nice neighborhood!! The houses around here during the holidays give Home Alone vibes, in the best way. If you are traveling for work and want a nice spot to eat well, and maybe work on your laptop, check out Thyme Table. 7min drive. Ironwood cafe is open later and has a fun and lively bar scene. They have it all decked out for Christmas. And Thursday-Sunday their “Christmas bar” is open. Don’t quote me on this, just trust me is a great spot :) Same 7min drive from hotel. If you are more of a homebody, you could literally walk to 3 different chain style restaurants nearby.

Kris Marshall 5 months ago

I stayed here over the weekend and had an amazing experience. It was my first time in Cleveland, and this hotel (and the staff at the hotel made it unforgettable. The property itself was great, but I especially want to give a huge shout-out to Nolan and Willie at the lobby bar. They were absolutely incredible! They were consistently welcoming, friendly, and genuinely awesome every time I stopped by. They gave some great recommendations for my tone in cleveland. I left with great memories and can’t wait to come back. :)