The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Stephan Sandor 3 months ago

The rooms have poor amenities. Not mini fridge. No microwave. Maybe I’m lucky but that is standard now days. Especially as a Hilton owned property. The staff has been brilliant and friendly. They have the right people here. The restaurant is bad. On the website you’ll see a caprese salad with risotto and a fine-dining like essence. Truthfully it’s like a TGI Fridays and the food is sub par. North staffs fault- the hotel should do better. The windows are paper thin being that this is a 100 year old building, and being across from a medical campus there are sirens all night. I am here for medical reasons due to cancer so I get it. But if you’re trying to sleep and relax be prepared- it’s like every hour or more sometimes. Parking is 27 dollars a day or something- I was NOT notified of that until after check in. Breakfast is basic, bad hotel food but it’s $18 dollars a person! Not included. The only thing that makes this hotel a $150 a night hotel is the fact it’s a historic location. But if it were me, I wouldn’t pay over $80 a night. But again, the staff kicks ass.

Stacey McVey 3 weeks ago

The location of this hotel is ideal in a beautiful old building, however the condition of the room was rather alarming given the nightly rate. We would have been better off not paying as much, staying in a higher rated hotel downtown. Very disappointing. Our room took an additional 2 1/2 hours to get ready than promised. The faux leather platform bed was peeling horribly all round the platform and headboard (not just a little, like completely!), the wood floor had actually buckled in several places, the bathroom tub enamel was peeling so much so that you wouldn't want to bathe in it, the toilet was also peeling (which I have never seen before!) I was astonished at the condition. This has not been my experience at other Doubletree locations. If you need to stay near the hospital, I suggest staying just a little bit closer to downtown rather than pay the inflated rates of University Circle hotels. Well worth it! The staff was pleasant and helpful. Certainly not their fault the condition was poor.

Justin Apparcel 3 weeks ago

In my opinion the rooms were beautiful but the staff could use A little hospitality and the restaurant you better have slated 3 hours because every request or every drink refill takes about 20 to 30 minutes. Same with requests through the messaging service through the Hilton app. This is my second Hilton trip that has been disappointing. I don't understand why have a tiered member system if they're not going to even give us our bag at the start or even do room upgrades. I will say the hotel is gorgeous and love the area.

Bill Schripsema a month ago

Not what I'm used to at a Doubletree. 100 year old building. It's plain and dirty. Needs a major update. We had a suite. Room is bare. No carpeting, no coffee table. Dirty floors in bathroom and elevators. Many cigarette butts on front steps of the hotel. One picture in the living room, one in the bedroom. Minisplit for temperature control. Restaurant was small with the ambience of bus station diner. Menu was small and the food we got was cold. Took 20 minutes to get coffee in the lobby. Broken entrance gate in the parking lot. We has issues with the staff. Only plusses: Still had the great DT cookie and Hilton Bed! Close to Cleveland Clinic. PS - The following night we were at a DoubleTree in Downtown Detroit (Fort Shelby). It was everything I expected from a DoubleTree. Clean, comfortable room, nice restaurant. Friendly staff. That's how a hotel should be done!

Bruce Rubin 3 weeks ago

Positives: Good location for the University and the Hospitals Lovely building and wedding venue Friendly staff - shout out to Brittany and Raj at the front desk and especially to Fred and to Maggie in the restaurant. There is a free shuttle M-F for a 3 mile radius but did not use as unavailable when I needed it Negatives: Housekeeping (see below) Restaurant serves cafeteria food at fine dining prices. Chicken (sandwich and pasta) overcooked and so dry as to be inedible. Simple hamburger with lettuce and tomato and lettuce and fries was good, but $19+tax I am Hilton Diamond and often come to Cleveland to help at the Children's Hospital. I stayed 9 days at Tudor Arms. I requested non-feather pillows in advance due to allergy. It took 4 attempts and more than a day to get these, finally brought a pillow down to explain that down=feathers. That night the washroom door came off. Fixed the following evening and handyman knew what had happened as this apparently happens often. He brought a bracket to install to prevent this from happening again After 3 days I was out of towels, coffee, conditioner and body wash. The tissue box empty on arrival. Floor was filthy (my socks!) and remained dirty. Front desk gave me coffee packets, towels, tissues and conditioner to bring up myself. I was told there few housekeepers, they only worked mornings and early afternoons, and thus only serviced rooms when guests checked out unless requested. I then requested daily service and things improved