DoubleTree by Hilton Hotel Philadelphia Center City

T Mertz 4 months ago

I stayed at the Doubletree for Valentines day. It was supposed to be a romantic getaway for a night. It was across the street from Music Hall which was extremely convenient as my fiancé and I were going to a show there. The room I had booked was the Queen bed high view room on the 24th floor. The Location and View are the only good things i can say about it. The room was literally right between the elevators really weird layout. The AC unit sounded like it was going to take off the whole night. Then the Shower did not work, it took maintenance 1 hour to fix it, I had called the front desk and the lady was extremely rude telling me I did not know how to turn a shower on. I was refunded $75.00, but the room was around $300.00. I will never stay at any Hilton hotel again. There are plenty of other hotels well within a 5 minute walk of Music Hall. Do yourself a favor and stay at one of those rather than this one. Also do not eat at the restaurant there. Food is way overpriced and not very good.

Haven a month ago

This hotel’s staff were super professional, helpful & friendly … I applaud them all!!! Rooms were as expected; but The location is PERFECT to be in walking distance of the downtown area [museums, restaurants & just exploring] —the main reason I stayed here didn’t disappoint. They garage for car parking a bit tight, confusing & attendants not so friendly but over pricing was super reasonable. Wish the breakfast station/floor was complimentary because the continental was a bit pricey.. but I would definitely stay here again just for the delicious WARM 🍪 COOKIES .. great stay thk u!!!

Mario Hess-Winburn 2 weeks ago

My stay at Doubletree Center City in Philadelphia has been wonderful. In particular Janee at the front desk was so helpful throughout my stay. She knew that I was here for work and encouraged me to check out some of the local parks/restaurants with the limited down time I had. She ensured I got my cookies at check in and also gave me free waters as well. She truly goes above an beyond to make each guest feel welcome. The only thing that the hotel could improve upon is maybe updating the rooms a bit. They are starting to show their age but this was a minor thing in my whole experience. You can't beat the location being right next to the Gayborhood, City Hall, great restaurants, and subway station. I'll be staying here again for my future business and personal travel.

S. D. a month ago

My husband and I have stayed at this Doubletree multiple times, including securing a block of rooms for wedding guests and renting and having hotel catering for pre-and post wedding events. Nina was a pleasure to work with for the events. She arranged for a spacious room with a wonderful breakfast bar that was perfectly set up with tables and chairs for hair and makeup for a dozen women. She also made available a beautiful extended sunny space perfect for “getting ready”photos. The buffet brunch for 100 people the day after the wedding was very well set up between two rooms - one for food and one for dining. The food was very good and the staff attentive. The front desk staff uniformly is nice and welcoming. But the STAR of the Doubletree Center City is Janee. Across our multiple stays, she consistently went out of her way us. From helping with reservation technicalities to coordinating with housekeeping, to recovering and securing my husband’s laptop bag (that I had inadvertently left in the lobby), and more, Janee efficiently handles situations in a warm and caring manner. From the first time meeting her at check in, she remembered us and always greeted us with a smile when we passed through the lobby. Janee’s presence at the front desk creates the environment we experienced when we recently stayed at a Hilton boutique partner hotel in Amsterdam. And this is quite a remarkable achievement for a large hotel in the middle of Philadelphia. I’m not sure which is sweeter - Janee or the Doubletree Chocolate Chip Cookies, but for sure our stays at this Doubletree are not complete without both.

Imani Penn 4 months ago

I stayed at this DoubleTree 3/1-3/3. I chose this location because I enjoy being close to Center City and this hotel doesn't disappoint. I chose a king with city view and I would stay here again for Christmas. My only criticism is the customer service. There was two minor incidents. One I had called because i misunderstood the app and wanted clarification. I was placed on hold for awhile to the point I had to call back so i could get through security. I could be wrong but there was hint of annoyance when i called back. The other was I had a guest so I needed additional washcloths it took almost 4 hours, several communication and me finally being told to come down and get from the front desk to get it. Originally I was told room service was coming up. Waited. I followed up was told they were coming. Waited. Till I reached out and was asked to come down. Again not major I just would've preferred to be asked to come down at 730 pm instead of 11:19pm. Beside the two minor instances everything was fine and smoothly. Again, i would stay here again.