Holiday Inn Express & Suites Arlington North – Stadium Area by IHG

Chris b 3 months ago

The toilet continuously clogged during our stay, and the handle eventually broke. The sink also drained extremely slowly and would back up. On top of that, housekeeping never serviced my room, despite my request—so the room remained unkept the entire stay. I booked a 2-night stay with my three children for spring break while visiting Six Flags and Epic Water Park, so these issues were extremely inconvenient and disappointing. I did report the problems at the concierge desk on the second day while heading out with my family. Brandon offered a room change, but I declined because it would have been more of an inconvenience at that point. It was already after 6 PM, we wouldn’t return until close to midnight, and we were scheduled to check out early the next morning at 7:30 AM. Brandon and Kash were the only highlights of this stay—they were helpful, kind, and did what they could to assist. They are the only reason I gave any stars at all. I attempted to call about the issues I experienced the first evening and following day, but the phones were disconnected. As for “Guny,” who I was told is the GM—I spoke with her regarding my concerns during and after checkout, and she was extremely unhelpful and dismissive. When I initially called, she acted confused and unfamiliar with my complaint—until I mentioned contacting Guest Services. At no point did she apologize, offer solutions, or show any level of concern. She only asked whether a room change had been offered, which completely missed the point. She informed me there was a manager above her who would receive my complaint and that I could call back around noon. That was this past Wednesday, and I have yet to receive any follow-up—no call, no email, nothing. Additionally, the outdoor pool was dirty, visibly mucky, and closed during our entire stay. This was one of the amenities we expected and paid for, so not having access to it was another major disappointment. I have stayed in many hotels for both work and leisure, and none have been as disappointing as this experience. I would have booked elsewhere, but unfortunately, surrounding hotels were unavailable.

Amanda Panda a month ago

The rooms definitely need a remodel. The room we stayed in looks like it had severe water damage from the ceiling that they just painted over. The hotel was overall quiet and accommodating. Great value for the location.

Faith 7 months ago

We booked a room here for a quick sleep & shower while driving across the country for my birthday. 0 hot water in our shower, as well as missing shower curtain. When we kindly informed guest services about the lack of hot water, they could not have cared less. Entire property smells like a musty dump. My husband is a IHG Diamond Elite member, he stays in HIE properties over half the year. I am also a former guest services employee for Marriott so i don’t like to give poor reviews…..but this was a complete waste of a booking for us & i wish we’d just driven thru the night. I’d give 0 stars if i could.

Clifford Wheelock 4 months ago

Don't Stay Here! I'm a long time Holiday Inn Express customer. This was the worst experience of all time. I booked the room through IHG.COM and requested a ground floor room. While checking in I was assigned a 3rd floor room. After requesting a first floor room the attendant had to phone someone to ask permission to change me, he had no authority to do anything! The room was OK, the usual room for this chain. Next morning I discovered the coffeemaker was broken. I asked for them to replace it sometime that day. Not only was the coffeemaker not replaced, my room wasn't cleaned. The next day my room was finally cleaned and the coffeemaker was replaced with another broken one. Questions to the staff did no good, they apparently had no authority to get a replacement. The next day the room was not cleaned again, I was there 4 nights and received only one room cleaning. Questioning the cleaning staff did no good because they indicated they didn't speak English. The primary problem at this hotel is that it is staffed with the absolute minimum number of people, and those present had no authority to do anything, or it seems, the desire to do anything for the customer. There are many, many hotels in the area near this one. Save yourself frustration and headaches by choosing another hotel.

Aaron Alvarez 4 months ago

Had a corporate event and arrived 4 hours early prior to check in. Manager and help desk allowed us to check in early. Making it convenient for our gathering later this afternoon. They were very nice 😊 Location is great with lots to do near by. Rooms are comfortable and affordable.