Hampton Inn & Suites Dallas East

James DeLeon 4 months ago

We are still currently here. We were just staying for the night. There’s a strong gas smell as soon as you walk in. Our room smells the same. They told me it’s a pipe that runs outside but the ac units and the back door being used brings the fumes back in. But they assured us it’s non toxic. So we’ll see if we wake up in the morning. We thought we’d go swim to try to get out of the room. By far the nastiest pool I’ve encountered. It smells like sewer. It’s dark. I took a step in and couldn’t see my feet on the 2nd step. My wife and daughter tried jumping in but instantly regretted it. They came out smelling like sewer water. I asked the front desk what’s wrong with the pool. They just said yea, it’s like that until management comes to clean it. Why not put up a sign?? I wish we could just get our money back and go somewhere else. Please do your research and read reviews before staying here. Definitely would not recommend

Trevel Jenkins 4 weeks ago

I had a terrible experience at Hampton Inn Dallas East and would not recommend staying here. I was trapped in the elevator for over an hour, and during that entire time no staff member came to check on me, make sure I was okay, or reassure me that help was on the way. The only person who showed any concern was the maintenance man, who was the only employee who spoke to me and tried to help. What made the situation even worse was the attitude of the staff. No one seemed concerned or in a hurry to get me out of the elevator. Being stuck in a confined space for that long was frightening, and I felt completely ignored. After I was finally freed, I spoke with the manager, who was rude and dismissive. He told me there was nothing he could do, claimed this was the first time something like this had happened, and said I would not receive a refund. However, I later learned that the elevator had already been experiencing problems just two days earlier. Knowing that there were prior issues and that guests were still being allowed to use the elevator is extremely concerning. The lack of concern for guest safety, poor customer service, and refusal to take responsibility for the situation made this one of the worst hotel experiences I’ve ever had. I will never stay here again.

Kedrick Tillman a month ago

We checked in on Friday May 8,2026 I had asked the receptionist was the area safe and she yes that there were cameras. And she told me to park in the back so I can see my truck. Then around 3 or 4 am my truck gotten broken into and the shower doors wouldn't stay close the water pressure kept going up and down.

IR 3 months ago

It’s hard to find a great place to stay with 6kids. We were able to get two rooms side by side which was nice and the rooms were spacious and clean thanks to Consuela and Lorena. Thanks to all the staff for exercising their patience with a family of my size and age range from 1yr up to 17yrs. Location was convenient for us knowing a Walmart was near by and we needed last minute baby supplies!

Arnold Avelino 6 months ago

We definitely enjoyed our stay here! Thank you La Tonya for everything, from the greetings to the recommendations. Your professionalism and friendliness make you a valuable asset to the team at Hampton Inn! We appreciate you! Merry Christmas and Happy Holidays!