Hampton Inn & Suites North Dallas Central Expy

Jason Wilkins 4 weeks ago

Overall is a very average experience, but one thing stands out as terrible. I was staying for a few nights and the first night when I got into town after having no sleep the night before, I was jolted awake by a fire alarm going off throughout the whole building. I evacuated outside, noticing there was no staff helping, the security guard outside didn't even seem to know what was happening until emergency vehicles showed up, the fire dept did their thing for about an hour, ultimately determining there was no emergency and we all could go back inside. The alarm continued to sound for the next hour, so about 2 hours without rest. The manager on duty didn't want to deal with anyone, so he said if there are any complaints to wait til the morning management came in, but then in the morning when we asked for compensation for the one night, we were told we would have been had we decided to go elsewhere. That doesn't check out because the manager the night before didn't want to help anyone. So we all just got the runaround, no apology, no compensation for the night, and no accountability. It's crazy how there was a guy in a wheelchair they only barely got out of the building 20 mins after everyone evacuated, so had there been a real emergency, things would have turned out a lot worse for him. The other nights were completely normal thankfully, but that first night was definitely a bad first impression. Likely won't be back. Oh, and another manager reached out by text asking how the stay was going. I said 1 star. He asked if he could call me to discuss. I said sure and gave a time to talk......he never called. I want to be clear: the rest of the staff were all perfectly professional and friendly, but my experience with management?...not so much

T Moses a month ago

. Plug outlets don't work, too loose . Office chair too low to desk . Doors slam shut . Elevator down, only 1 working . Buttons on working elevator are worn out . Need hand sanitizer for gym . Both treadmills are out of order . TV printed guide wrong . No business center only printer to use . Nice environment of hotel . Nice indoor pool with a nice sitting outside area as well.. . Nice fitness area. . Spacious room Pretty bow on toilet paper, thr extra step from housekeeping is a nice touch and made me smile . Breakfast is good on Wedn, hot .. waffles, sausage, scrambled eggs, boiled eggs, pastries, bagels, english muffins, cereal, yoplait yogurt containers, apples, oranges, coffee, water, strawberry kiwi, orange juice

Sh'myra White a month ago

Family friendly!! We are a family of 5 including a big spoiled dog. We had 2 rooms and had somewhat complicated requests and changes. Brandon Bright handled us with care. He was so personable and quickly key built relationship with us. He did such a great job at addressing concerns with a smile. His competency really put me at ease. Traveling with a big family can be nerve wrecking sometimes. With his leadership everyone can experience the same no matter who's at the front desk. We'll definitely be back for our next trip to Dallas.

Joe a month ago

As someone who earns Diamond status by actual nights, I can say this property is far below brand standards. The front desk isn't friendly or inviting. They are more occupied with talking to people from the sister property next door than checking in guests. The room was large, but the carpet was stained all over. The shower door was broken and didn't close properly, so water just ran out all over. The gym had one piece of equipment that worked. I own a smaller car, and in the majority of the spots, my tires were on each line when parked, resulting in the majority of the cars taking up multiple spots in order to get out. Spend the 6 dollars more a night and go across the street to the Springhill Suites. Everything works, and people are friendly.

Ro and Joe a month ago

Unfortunately, our stay at the Hampton Inn Dallas was disappointing. We were supposed to check in at 5:00 PM, but we weren’t notified that our room is ready until nearly 10:00 PM. Unacceptable after a long day of travel. The staff was kind, patient, and professional, and the complimentary breakfast was good but the condition of the room was poor. The towels were heavily worn out, the table was chipped and scratched, the carpet was stained, and there was rust on the shower floor. The room felt outdated and in need of maintenance. The TV didn’t support streaming, the blinds didn’t fully close so light came in early, the hair dryer was weak and underpowered, and the AC struggled to keep the room cool even when set to 71 degrees. This was the worst-condition Hilton property we’ve stayed at, which was surprising given our generally positive experiences with the brand.