Holiday Inn Express & Suites Dallas W - I-30 Cockrell Hill by IHG

Kassandra Castro a month ago

Jessica at the front desk at Holiday Inn Express was incredibly kind, welcoming, and professional. She went above and beyond to help us, made rebooking another night quick and easy, and was very nice when we asked for room service. She even made sure we received room service after our baby woke up, which we truly appreciated. The room was nice, clean, and restocked with more supplies during our stay. This is our second time staying at this hotel, and we would definitely recommend it to everyone. The location is great, the hotel is quiet and comfortable, and there are many convenient stores and places nearby. Jessica’s positive attitude and excellent customer service truly stood out. Thank you for making our experience even better!

brannon Stone 8 months ago

So far, I can confidently say that this has been my favorite Holiday Inn Express experience. From the moment I arrived, I was greeted by the friendly and accommodating staff who went above and beyond to ensure that my stay was enjoyable. They were warm and welcoming, making me feel right at home. The rooms themselves were impressive, offering a stylish and comfortable atmosphere. I appreciated how quiet they were, allowing for a peaceful night's sleep after a long day of travel. The beds were incredibly comfortable, providing the perfect sanctuary for relaxation and rest. I must admit that I found it hard to get out of bed in the morning! Additionally, the location proved to be quite convenient, as there were numerous dining options within just a short walk from the hotel. This made it easy to explore local restaurants and enjoy a variety of cuisines without the hassle of driving. Overall, my stay at this Holiday Inn Express has been an exceptional experience, and I look forward to returning in the future.

M Qasim Shamsi 6 months ago

Before our Thursday night check-in, I called the front desk with many questions about room options, and Angela patiently answered everything. When we arrived, she greeted us warmly, making us feel truly welcome. The room was clean, comfortable, and well-equipped. The hotel is in a great location—downtown Dallas is just 5 minutes away, and restaurants and shopping are within a 2-minute walk. Breakfast was fresh and plentiful, with 24-hour coffee a great bonus. Angela’s personal touch made our stay truly memorable!

Stacy Masiero 3 months ago

First off the good - I arrived here in route to my home (Abilene) from Dallas after a medical procedure which made me sick. It was around 1PM and I asked for an early check-in and I was accommodated immediately for which I am forever grateful. The room was PERFECT except I forgot to ask for a room with a tub (my bad) and their hot tub/spa was out of order and that is what I wanted most was a nice hot soak d/t the medical procedure I had. But the bed was the softest and the A/C was humming perfectly and not cutting in and out so I fell asleep and did not wake up until after midnight! So quiet the place was - all night coffee and FOR ONCE they remembered my welcome amenity snack and water! I am a Diamond Elite member and they never remember that. Breakfast was excellent and everything was awesome which is why what came next was so disappointing: I ended up leaving my MacBook Air behind along with the charger and cord and didn't realize it until I was in Abilene. I called back and told them and they said the process to follow is to go to FedEX in Abilene, print out a label and email it to them and then they give it to FedEx and they send it to me. I told them not to forget the charger and the cord because the charger was a fast charger around $30 and the cord another $8 or so. When I got the laptop back - it did not have either the charger or cord and in fact had the end of the cord broken off at the end and left in the port. They didn't even bother sending the charger. That port doesn't even work to charge the laptop anymore. I guess I should be grateful I got it back, and I am. But I am disappointed that they did not communicate with me that they were sending it back without the charger (why?) and that they broke the cord in the port. (I mean I would have understood - they obviously didn't see it under the covers - I didn't - and probably threw off the covers and it went flying with the cord breaking) but the charger could have been sent and I would only be out the $8 on the cord

TROY WORK 3 months ago

Hotel is in a good location and room was clean and comfortable. One elevator was out the whole week which makes going up and down very slow. I got ready to check out with heavy items and no luggage carts were available. I searched all four floors which makes me believe people have them in their rooms. They have three according to the front desk lady. Several were available at check-in but none for checkout. I had several heavy items I had to muscle down to the car. Maybe the hotel needs to implement a give us your driver's license and we will give you a cart. Then return the cart and get your license back. I've seen this work very effectively at other hotels.