La Quinta Inn & Suites by Wyndham Colorado Springs South AP

Scott Johnson a week ago

Basic, but clean rooms. Decent value for the area and excellent location near Garden of the Gods. Only a 10 minute trip to the beautiful park. Pet friendly room available for $25 more a night per pet. Friendly staff, but probably understaffed overall. Took almost 30 minutes to get checked in on a Friday evening. Only one staff member working the front desk with several customers waiting in line. Outdoor pool is small and was overdue for a leaf/dead bug cleaning. Shower was decent with good pressure and hot water. Shampoo and conditioner in pumps with bar soap. Continental breakfast was OK, but a little underwhelming. Hot sausage and scrambled eggs with waffle machine, orange juice, apple juice, and toast and yogurt available. There’s a Chick-fil-A and a convenience store nearby as well.

Collista Lewingdon 3 weeks ago

Avoid this hotel at all costs. My family and I stayed here (Room 616) for a youth sports tournament weekend, and it was hands down the worst hotel experience I have ever had. We were treated with utter indifference by staff and left to deal with major facility failures on our own. The Bait-and-Switch Pool: I explicitly called the front desk before booking to confirm the pool was open, as my teenagers needed a place to cool down after grueling days in the sun. I was assured it was open. We checked in less than six hours later to find it closed for the entire weekend. They knowingly lied just to secure the booking. Broken A/C & Broken Service: Our room was stifling. The A/C blew air but did not cool the room at all. When we tried calling the front desk, the room phone repeatedly gave an automated message saying "the guest is unavailable." When I finally got through, I was put on hold for 7 minutes, only to be flatly denied when I asked for a simple fan. We spent a miserable, sleepless night in the heat. DIY Plumbing: On Saturday night, our toilet clogged and was on the brink of overflowing. After being left on hold on the phone again, I walked to the lobby. The agent told me no maintenance was available and literally handed me a plunger. I had to spend 10 minutes plunging a toilet in a room I paid hard-earned money for just so my kids could use the bathroom. Abysmal Customer Management: When I complained, they tried to give me Wyndham points (I’m not a member). They told me to talk to a manager in the morning. We checked out early Sunday, was promised a manager call, and got nothing. When Priceline contacted them on my behalf for a refund, the hotel refused it on the technicality that we "stayed the two nights." We didn't stay because we wanted to—we stayed because we were trapped by a rigid tournament schedule and had nowhere else to go in the middle of the night. For a brand that boasts a "Count on Me" service pledge, there was no one to count on. They took our money and provided zero hospitality. Do yourself a favor and book somewhere else.

Pedro Angel 2 weeks ago

Giving no stars to this location as at the check in we went to the room and room was dirty. Went back to front desk and told the attendant about it and requested a different room. Was told they don't have any more rooms, and attendant ask me if I want to take a vacuum machine to clean the room my self, told them no. Ask to cancel the reservation, she told me it will be no refund as the hotel policy. She have to call manager (which did not talked to me) and told him I requesting the refund as was not my fault to cancel the reservation or give me a clean room. We have to leave the hotel and they told us the refund will be on our credit card in few days.

Tim Jessup 4 weeks ago

There was coffee spilt behind and under the coffee pot. Toilet did not flush when we got here. Maintenance came and "fixed it" (still didnt work properly) and left the old parts on the counter. The room wasnt the cleanest. The screws for the strike plate for the entry door were stripped out and made the door not shit and latch properly, and had to manipulate it so we could lock the door. They also charge a $150 deposit that isnt disclosed anywhere that i could find. All in all, we definitely would of went somewhere else if we would have known the facility was this bad. The building itself is deteriorating, pool had leaves in it and it was green. Service at the front desk didnt have the best attitudes, but I wouldnt blame them for all the complaints that I over heard while wait 10mins to ask 1 quick question. I WOULD NOT RECOMMEND THIS HOTEL.

Prasanna B Rangavittal 2 weeks ago

Worst hotel experience ever — serious safety and customer service failure. This happened on 06/19. We had already called the hotel in advance to confirm our reservation and clearly informed them that we would be doing a late check-in due to flight delays. We arrived around 1 AM with two kids, exhausted after travel, and were given a room where someone was already sleeping inside. This was shocking, unsafe, and completely unacceptable. Assigning an occupied room to another guest is a serious security issue and could have put both families in a very uncomfortable and unsafe situation. After this incident, instead of taking ownership and immediately resolving the problem, the staff asked us to find another room outside the hotel in the middle of the night. We were traveling with children, and this level of treatment was extremely disappointing and stressful. We were also told that if we checked out and moved to another hotel, we would receive a refund. Based on that assurance, we left the property and arranged another place to stay. After we moved out, they again agreed that a refund would be provided. This is not just a bad stay — this reflects a major breakdown in room assignment, guest safety, front desk accountability, and customer care. I hope the hotel’s leadership reviews this incident seriously, checks what happened on 06/19, and takes corrective action so no other family has to go through this. I will never recommend this place to anyone, especially families traveling with kids.